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Customer Service Representative, Inbound Call

1 month ago

North Sydney, Australia PassportCard Full time

**TRAVEL INSURANCE**

**B2B Customer Service Rep / Account Manager**
- New North Sydney office with amazing views
- Incredible company culture
- Career progression opportunities, fast growing company
- Competitive Salary + Super + STI up to 10% of Base Salary
- Wonderful employee experience program
- Full product training provided to ensure you are set up for success.

**If you are an exceptional customer service representative wanting to grow and develop your role to Account Manager and beyond - this role is for you**

Our wonderful Partner Support Team provides an exceptional support and acts as the first point of contact for our brokers, business partners and our national BDM team.

We are looking for an experienced Customer Service Rep/Account Manager to proactively develop and maintain relationships with a portfolio of insurance brokers.

Now that the demand for travel is back and more Australians are travelling, and seeking a reliable travel insurance provider there is no better time to join an award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market.

Join a team of professionals who are committed to revolutionising the Travel insurance sector.

**PassportCard’s story**

PassportCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. PassportCard implements the world’s first travel insurance solution with real-time payments - instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers’ travel insurance experience**.**

We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.

**We look after our affinity partners. **We truly see our affinity partners and insurance intermediaries as part of our community and understand that their success is our success. We help them grow their business with minimum effort on their part by providing easy-to-use systems, processes and support.

**That’s what makes PassportCard different.**

**About the role**:

- Serve as the first point of contact for all inbound enquiries from existing brokers and business partners on matters related to products, renewals, process and system enquiries
- Pro-active approach and nurturing of your account portfolio
- Contribute to business growth objectives by the growth and development of your account portfolio of existing brokers and partnerships.
- Develop and maintaining meaningful working relationships with brokers and authorised representatives
- Promote the company ethos by providing an exceptional customer experience to your broker network
- Assist the BDMs in relationship and account management for PassportCards key accounts
- Partner with BDMs in the management of Business Partners and Corporate Clients with ongoing training, webinars and broker visits to sustain fundamental relationships.

**What we’re looking for**:
**Knowledge and experience**
- Previous customer service experience working with brokers, would be highly regarded
- Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs
- Experience working in a fast pace and dynamic environment
- Exceptional customer services skills with an outstanding customer-centric approach
- Ability to promote products and services to meet the needs of our broker’s and their respective clients
- Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships
- A mindset which is supportive and allows you to ‘walk in our customer's shoes'
- Analytical and problem-solving skills whilst working under pressure
- The ability and willingness to take initiative
- A reliable, punctual, loyal and willingness to be part of a team attitude

**Qualifications**
- Tier 1 Insurance Broking qualification would be highly regarded

**PassportCard's Culture**

PassportCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.

This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what