Customer Support Representative

1 month ago

North Sydney Council, Australia EssilorLuxottica Full time

About the Role

We are seeking a skilled Customer Support Representative to join our Customer Support team at EssilorLuxottica. This is a Permanent full-time contract opportunity.

Key Responsibilities

  • Respond to inbound customer enquiries in a timely and professional manner, ensuring quick resolutions by providing an end-to-end service.
  • Complete customer data updates and maintenance.
  • Provide technical support by working with internal and external departments to resolve system issues.
  • Assist with online sales by processing orders, refunds, cancellations and chasing order status.
  • Ensure compliance as per Luxottica's work health and safety policies and procedures.

Requirements

  • Excellent customer service experience from a retail, hospitality or call centre background.
  • Natural communicator and solution-focused.
  • Initiative to 'think outside the box' to ensure best solutions for our customers.
  • Strong attention to detail.
  • Solid knowledge and understanding of Microsoft Office suite.

What We Offer

  • A generous yearly product allowance for you to spend across our portfolio of brands.
  • Discounted onsite parking and product discounts for family & friends.
  • Wellness amenities including a reformer Pilates studio, Yoga classes, Personal training and Bike storage.
  • Abundance of local cafes, a major shopping centre and close to public transport facilities.
  • Global volunteering opportunities through our OneSight Foundation.
  • Wide range of career opportunities across the Luxottica family.
  • Complimentary full-time concierge services offering an exclusive hotel-style experience.
  • Options for a hybrid working environment.

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