Technical Support Representative

2 months ago

Sydney, Australia SevenRooms Full time

**The Team & Role**:
We are looking for a remote Technical Support Representative to join our growing team in APAC (open to both Sydney and Melbourne). You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.

You will employ your experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner. As an independent and self-sustaining worker, you'll approach your work with empathy, integrity, and a desire for growth - having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier You will report to the Director of Customer Support.

**This Technical Support Representative will work the following shift**:

- **Saturday - Wednesday, 12:00 PM - 9:00 PM AEDT | **_Please be mindful that daylight savings will adjust this shift by 1 hour_

The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view daily challenges as opportunities to grow as individuals. This team goes above and beyond to go the extra mile to help clients, while balancing our efforts with great team chemistry and plenty of laughs

**What You'll Do**:

- **Strategic Support**:Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their our goals.
- **Product Expertise**: Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients.
- **Documentation**:Document problem resolution steps across all clients.
- **Prioritisation**: Identify issues based on the severity of customer impact.

**Who You Are**:

- 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
- Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
- Outstanding written and oral communication
- Highly-collaborative, positive, go-getter attitude
- Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
- Proven track record in building positive relationships with clients
- Strong analytical, critical thinking, and problem-solving abilities
- Technical aptitude and understanding of the hospitality software industry

**What We Offer**:

- **A fresh start with a flexible and independent working schedule**:SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. In addition to local statutory sick leave, you'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
- **Equitable compensation**: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company. In addition to this, superannuation contributions are paid by SevenRooms on your behalf.
- **Employee programs and recognition**:Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization's core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
- **Opportunities for training and professional development**:Your manager will partner with you on establishing quarterly goals that not only benefit our company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

**About SevenRooms**:
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experience

  • Technical Support Representative

    2 weeks ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a remote Technical Support Representative to join our growing team in APAC (open to both Sydney and Melbourne). You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role...

  • Technical Support Representative

    6 months ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to...

  • Technical Sales Representative

    6 months ago

    Sydney, Australia Canto Full time

    **Role: Technical Sales Representative** **Location: Sydney, Australia** **Company Description**: Canto empowers marketers to spend more time doing what they love - building great brands. With our elegant, intuitive cloud-based digital asset management platform, marketing & creative teams increase asset velocity and ensure their colleagues across the...

  • Technical Sales Representative

    1 month ago

    Sydney, Australia ADAPT Ventures Pty Ltd Full time

    **About Us** We believe the ANZ region needs a local-first approach to research that caters to the market’s unique characteristics. From preparing for the future of work to sweating legacy technologies, the imperative for senior executives across ANZ to guide enterprises into the modern digital era is a never-ending task. Every new opportunity presents...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Axon Full time

    Unlock Your Potential as a Technical Support RepresentativeA challenging and rewarding opportunity awaits in our Technical Support team at Axon. As a member of this dynamic group, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance.About This RoleWe are seeking an experienced Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Axon Full time

    OverviewAxon is a leading provider of innovative technology solutions, and we're seeking a talented Technical Support Representative to join our team.

  • Technical Support Representative

    4 weeks ago

    Sydney, Australia Axon Full time

    Your Impact As a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products...

  • Technical Field and Service Representative

    4 weeks ago

    Sydney, Australia Manpower Full time

    Technical Field and Service RepresentativeLocation: Based in NSW Location Flexible | Full-Time Are you a hands-on problem solver with a knack for technical systems and customer service? Join a global company as a Technical Field and Service Representative and play a key role in delivering exceptional support and service to customers in NSW. What You'll...

  • Technical Sales Representative

    6 months ago

    Sydney, Australia Liquid Learning Full time

    Our events inspire and empower professionals to "be better" by connecting them with industry leaders, and renowned experts to learn, network and be inspired. Over 3000 client organisations have joined us on this mission and include well known brands such as CBA, Woolworths, Google, Department of Defence, Qantas & Telstra. Liquid Learning is looking for...

  • Technical Sales Representative

    1 month ago

    Sydney, Australia Liquid Learning Full time

    Our events inspire and empower professionals to "be better" by connecting them with industry leaders, and renowned experts to learn, network and be inspired. Over 3000 client organisations have joined us on this mission and include well known brands such as CBA, Woolworths, Google, Department of Defence, Qantas & Telstra. Liquid Learning is looking for...

  • Technical Sales Representative

    6 months ago

    Sydney, Australia Otto Education Australia Full time

    **About Us**: Otto Migration Services, a leading B2B and B2C immigration agency, is expanding its team in Sydney CBD. As specialists in immigration services, we are seeking a dynamic Technical Sales Representative to contribute to our continued success. **Responsibilities**: **Client Acquisition**: - Identify and engage potential corporate clients seeking...

  • Technical Sales Representative

    3 weeks ago

    Sydney, New South Wales, Australia Heat and Control Inc. Full time

    Role OverviewAn exciting opportunity has arisen for a skilled Technical Sales Representative to join our team at Heat and Control Inc. in Sydney, Northmead.This role involves building genuine customer business relationships by selling capital equipment and developing new markets.

  • Technical Sales Representative

    3 months ago

    Sydney, Australia Rothoblaas Full time

    We are a team of more than 600 co-workers in over 80 countries. We develop innovative, sustainable and future-oriented products and services for timber building, passive house construction and fall protection systems. We are a family business that works on a global level, with an alpine heart and an international spirit. We support our customers wherever...

  • Technical Support Coordinator

    2 months ago

    Sydney, Australia Diebold Nixdorf Full time

    Technical Support Coordinator **Expect more. Connect more. Be more at Diebold Nixdorf.** Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides technical customer support...

  • Technical Sales Representative

    6 months ago

    Sydney, Australia Resourceful Recruitment Full time

    Fully remote role with autonomy - Attractive remuneration package + Car allowance + Bonus - Leader and specialists with over 210 years of combined industry experience **About the Company** **Your Role** As the Technical Sales Representative, you will be responsible for the regions expanding across NSW, VIC, SA, TAS, and NZ. Providing strong account...

  • Technical Support Representative 2

    3 months ago

    Sydney, Australia Dexcom Full time

    **About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS)**: AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical...

  • Technical Customer Support

    7 months ago

    Sydney, Australia Validis Full time

    **Role: Technical Customer Support** **Business Area: Operations** **Reporting to: Head of Operations** **Location: Remote (Based in Sydney or within AEST / AEDT)** **Salary: AU$ 65,000 - AU$ 70,000** - We get financial data _ **About Validis** Validis is a dynamic fintech company with a leading software platform, built for the extraction...

  • Sales Representative

    6 months ago

    Sydney, Australia Auscare Support Full time

    Flexible hours - work from home in any location - 80k + Super + Comms (130kOTE) - Be part of a growing organisation Are you a highly motivated sales professional and have experience in the NDIS sector? If yes, We want you! **About us** Auscare Support offers Support Coordination, Plan Management, Plan Maximiser, and Support Staff services to NDIS...

  • Customer Support Representative

    6 months ago

    Sydney, Australia SMAART Recruitment Full time

    Our client is an innovative and exceptional leading Company, who specialise in printing, IT and Office Technology solutions. Working with big names in the IT space, our client has built strong partnerships over the years and the team is growing as a result. Our client is looking for a **Customer Support Representative** to join the fun & vibrant team...

  • Technical Sales Representative, Law Enforcement Solutions

    3 weeks ago

    Sydney, New South Wales, Australia Axon Full time

    About the RoleWe are seeking a highly skilled Technical Sales Representative to join our team in selling Axon products and services to large and complex Law Enforcement and Public Safety agencies.