Technical Support Specialist

1 week ago


Sydney, New South Wales, Australia Careerone Partner Network Full time
About the Role

Careerone Partner Network is seeking a highly skilled Technical Support Specialist to join our team in providing exceptional technical support for end users and systems across the ANZ region. As a key member of our IT team, you will be responsible for managing technical support for complex hardware and applications in a retail environment.

Responsibilities
  • You will work as part of our IT team to manage core health of IT applications like store central, SignIQ, R10 Central, and warehouse Management systems using Splunk.
  • Remediate issues wherever possible with the help of SCCM, RDP, and Citrix.
  • Highlight incidents/request which breached deadlines.
  • With the help of ITSM application like ServiceNow, highlight trends of issues reported.
  • Identify the root-cause of a failed incident and provide corrective action and preventive actions through problem management on ServiceNow.
Requirements
  • This role requires over 4 years of work experience in a technical support environment.
  • You should have knowledge of ITSM and ITIL process frameworks.
  • Certified ITIL professional is a must.
  • You should have experience in retail and warehouse IT infrastructure environment - hardware, applications, and various servers.
  • Sound understanding of end-to-end incident lifecycle management.
  • Proficiency in working with support tools of ServiceNow , SCCM ,RDP, and Citrix.
About Us

Careerone Partner Network is committed to providing Equal Employment Opportunities. We offer a competitive salary range of $67,000-$77,000 per annum, depending on your level of experience and qualifications.

We are an equal opportunity employer and welcome applications from diverse candidates. If you feel that you meet the requirements for this role, please submit your application directly with us.



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