B2b Account Management Lead

3 months ago

Hawthorn East, Australia Coles Supermarkets Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

As shopping continues to evolve, our Digital team keeps us at the cutting edge, making us more accessible, more innovative, and better connected than ever before. Driven by our innovative, inclusive, and forward-thinking culture, we create differentiated, omni-channel experiences for customers and build the next generation of digital retailing. Our Coles for Business team, within Digital, supports organisations across Australia to gain access to the food they need for their workplace.

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation -today and tomorrow.

**About the role**

As a B2B Account Management Lead at Coles Group, you will play a crucial role in shaping and enhancing our business relationships. This position is designed for those who are keen to drive significant sales growth and support strategic objectives through effective account management and customer engagement.

**You will also**

As a B2B Account Management Lead you will be managing key account relationships post acquisition.

Key responsibilities include:

- Strategic Account Management: Develop and maintain robust relationships with key accounts, ensuring a deep understanding of their needs and aligning them with Coles Group’s solutions. Lead and enhance customer interactions through proactive engagement, aiming to understand and serve the unique requirements of each business.
- Customer Integration and Support: Work closely with internal Product, Customer Engagement and Sales squads to tailor our offerings to meet customer needs effectively. You will be instrumental in the onboarding process and ongoing support, ensuring a holistic customer experience from start to finish.
- Performance Monitoring and Enhancement: Regularly review customer interactions and transactions to identify trends, address issues, and optimise the customer journey. You will be responsible for compiling and presenting detailed reports on account activity, feedback, and outcomes to both internal stakeholders and customer partners.
- Collaboration and Coordination: Liaise with internal teams including Customer Care, Sales, Marketing, Pricing, Range and Product to deliver a unified approach to account management. Educate and train teams on common customer inquiries and effective problem resolution.
- Customer Advocacy and Feedback Management: Actively manage customer feedback through various channels, addressing concerns and leveraging insights to improve service delivery and customer satisfaction.

**About you and your skills**
- 3-5 years experience in account management within a B2B sales environment, preferably in retail with digital experience
- Strong understanding of sales relationships and customer service expectations.
- Competency related to self serve data extraction and analysis highly desirable
- Proven ability to meet tight deadlines.
- Strong work ethic and time management skills.
- Strong written and verbal communication skills.

**What’s in it for you**
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: You’ll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more. We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
- Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform. As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
- Opportunities for learning and development: No matter wh

  • National B2B

    2 weeks ago

    Hawthorn East, Australia Coles Liquor Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Our Coles Liquor team work across three...

  • National B2B

    2 weeks ago

    Hawthorn East, Australia Coles Full time

    JOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the teamOur Coles Liquor...

  • Strategic B2B Sales Leader

    1 week ago

    Hawthorn East, Victoria, Australia Coles Full time

    About the RoleWe are seeking a highly skilled Strategic B2B Sales Leader to drive our sales strategy and profitably grow our Liquor B2B portfolio. As a key member of our team, you will be responsible for leading from the front with full P&L ownership, overseeing trade planning, and guiding a dedicated team to achieve our objectives.Key...

  • B2b Marketing Specialist

    3 months ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Ecommerce Account Manager

    1 month ago

    Hawthorn East, Australia New Aim Full time

    Who We Are:New Aim is Australia's largest and fastest-growing private ecommerce company. Since 2005, we've evolved from marketplace seller to ecommerce enabler, ranking among the 'Top 500 Private Companies' in Australia.We’re reimagining the possibilities of ecommerce, introducing new technologies to democratise business ownership, and inspiring entirely...

  • E-commerce Account Manager

    5 months ago

    Hawthorn East, Australia New Aim Pty Ltd Full time

    **Who We Are**: New Aim is Australia's largest and fastest-growing private ecommerce company. Since 2005, we've evolved from marketplace seller to ecommerce enabler, ranking among the 'Top 500 Private Companies' in Australia. We’re reimagining the possibilities of ecommerce, introducing new technologies to democratise business ownership, and inspiring...

  • Commercial Services

    2 months ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Sales and Account Manager

    3 weeks ago

    East Melbourne, Victoria, Australia Visy Full time

    Sales and Account Management OpportunityAbout the Role:We are seeking a Sales and Account Manager to join our dynamic team, with a focus on managing and growing established accounts in the Melbourne Southeast territory, while also prospecting for new business opportunities.Key Responsibilities:Retain and grow existing business, and actively seek new business...

  • Business Development Director for Liquor Industry

    2 weeks ago

    Hawthorn East, Victoria, Australia Coles Full time

    We are seeking an experienced Business Development Director to join our Coles Liquor team, driving sales strategy and growth in the B2B portfolio.About UsColes Group is a leading retailer with over 115,000 team members and a portfolio of iconic brands. We've been trusted to serve Aussie communities since 1914 and have grown to become a top 30-listed on the...

  • Channel Manager

    2 months ago

    Hawthorn East, Australia New Aim Full time

    New Aim is Australia's largest and fastest-growing private ecommerce company. Since 2005, we've evolved from marketplace seller to ecommerce enabler, ranking among the 'Top 500 Private Companies' in Australia.We’re reimagining the possibilities of ecommerce, introducing new technologies to democratise business ownership, and inspiring entirely new...

  • Category Manage

    6 months ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. ***About the Team**: Commercial is a large but close-knit group....

  • Account Management Professional

    1 week ago

    East Perth, Western Australia holcim Full time

    About this roleAs an Account Management Professional in our Northwest WA office, you will be responsible for managing sales across the region in a true end-to-end account management role. This position involves frequent travel to Port Hedland, Newman, and Karratha, and requires maintaining a structured contact plan that is continually tailored to establish...

  • Lead Account Manager for Patient Portfolios

    4 weeks ago

    Hawthorn, South Australia Cabrini Health Limited Full time

    Job Title: Assistant Manager – Patient AccountsAbout the Role:Cabrini Health Limited is seeking an experienced Assistant Manager to lead our Patient Accounts team. As a key member of our finance department, you will be responsible for the day-to-day operations of billing, debt collection, and banking and receipting.Key Responsibilities:Lead and develop a...

  • Accounts Payable Manager

    5 months ago

    Hawthorn East, Australia C Fulton Pty Ltd Full time

    **Job Summary**: Living in Australia with easy access to Hawthorn East Melbourne Exceptional attention to detail Strong personality, drive, and confidence Tertiary/Diploma in Accounting, Finance, or related discipline Available on short notice C Fulton Pty Ltd, Melbourne's largest Garden and Building supply business, is seeking a dynamic Accounts Payable...

  • Junior Account Manager

    2 months ago

    Hawthorn East, Australia Dropshipzone Full time

    **Dropshipzone** is Australia’s B2B2C marketplace. Since 2012, we’ve been helping Aussie businesses start and scale with ecommerce. Launched by entrepreneurs for entrepreneurs, we’ve created an ecosystem that connects Aussie retailers with suppliers. At Dropshipzone, we’re reimagining the possibilities of ecommerce, introducing new technologies to...

  • Junior Account Manager

    3 months ago

    Hawthorn East, Australia New Aim Pty Ltd Full time

    Identify and communicate opportunities to support growth for Suppliers Dropshipzone is Australia’s B2B2C marketplace. Since 2012, we’ve been helping Aussie businesses start and scale with ecommerce. Launched by entrepreneurs for entrepreneurs, we’ve created an ecosystem that connects Aussie retailers with suppliers. At Dropshipzone, we’re...

  • Patient Accounts Team Lead

    1 month ago

    Hawthorn, South Australia Cabrini Health Limited Full time

    About the RoleCabrini Health Limited is seeking an experienced Assistant Manager to lead the Patient Accounts team. The successful candidate will be responsible for the day-to-day operations of the Billing, Debt Collection, and Banking and Receipting portfolio within the Patient Accounts team.Key ResponsibilitiesLead and develop a highly trained, motivated,...

  • Sales and Account Manager

    1 month ago

    East Perth, Western Australia holcim Full time

    About this roleAccount Manager – Northwest WAA key permanent, full-time position in Perth with regular travel to the Northwest region.As a sales and account manager, you will be responsible for aggregates sales across Northwest WA in a true end-to-end account management role.You will deliver agreed sales targets and business goals through maintaining a...

  • Sales Account Manager

    4 weeks ago

    East Perth, Western Australia holcim Full time

    About this roleAccount Manager – Northwest WADrive business growth by developing and maintaining strong relationships with customers in the Northwest WA region.Identify and pursue new business opportunities, while maximizing up-sell and cross-sell potential.Work collaboratively with internal teams to deliver exceptional results and achieve sales...

  • Account Manager

    3 weeks ago

    East Melbourne, Australia VISY Full time

    If you are a results-driven and detail-oriented professional with a passion for New Business Development and Account Management, apply now!Ready to develop new business and manage customer accounts? Apply now to influence and drive results with our dynamic team!"Be part of an innovative team that values collaboration and growthContribute to sustainability...