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Ecommerce Account Manager

2 months ago

Hawthorn East, Victoria, Australia New Aim Full time

About New Aim

New Aim is a leading private ecommerce company that empowers Australian businesses to transform the way they start and scale. Our proprietary technology improves procurement, supply chain management, multichannel integration, and price decisioning.

About the Role

We are seeking an experienced Ecommerce Account Manager to join our Marketplace team. As a key member of our team, you will be responsible for building partnerships with our suppliers and managing their accounts. Your primary goal will be to foster growth for our suppliers by identifying and communicating opportunities to support their growth.

Key Responsibilities

  • Proactively foster growth for Suppliers
  • Identify and communicate opportunities to support growth for Suppliers
  • Ensure each Supplier is contacted monthly
  • Ensure Supplier enquiries are dealt with in a professional and timely manner
  • Proactively raise issues with management team as they occur from time-to-time
  • Perform daily monitoring of SKU performance
  • Assess if there is a need to onboard more SKUs from Suppliers
  • Be aware of new SKUs that are coming online
  • Ensure Suppliers are aware of upcoming promotions
  • Invite Suppliers to get involved in promotions as a tactic to drive growth
  • Leverage opportunities such as clearance, end-of-line, new products and trending products for promotion
  • Ensure the CRM system is accurate and up to date at all time
  • Ensure that Suppliers are meeting all SLAs

Requirements

  • E-commerce experience looked upon favourably.
  • University Degree preferred.
  • Demonstrated ability to use data
  • Passionate about ecommerce
  • Excellent numerical ability and analytical skills.
  • Collaboration. You work with your team to create awesome ideas and seek support when you need to.
  • Ready to challenge and be challenged

What We Offer

  • Hawthorn location
  • Free on-site parking (and coffee)
  • Close to public transport – within 15 minutes' walk from the train station
  • Generous employee discounts on over 6,000 products
  • Company funded events, including Christmas event celebrations
  • Internally funded team engagement activities
  • Flexible working hours

About Us

New Aim is an Equal Employment Opportunity employer - we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.