Administrative Service Officer

2 months ago

Canberra, Australia ACT Government Health Full time

**Administrative Service Officer**
**(**
**Job Number**:
**028EA**
**)**

**Description**

**Directorate**
- Canberra Health Services**Branch**
- Rehabilitation Aged and Community Services**Section**
- Community Health Centres Administration**Position Number**
- P21108, several**Position Title**
- Administration Services Officer**Classification**
- Administrative Services Officer Class 3**Vacancy Type**
- Permanent Full-time and Temporary Full-time**Vacancy Length**
- There are several permanent positions and one temporary contract**Location
- Community Health Centres, several**Base Annual Salary**
- $68,685 - $73,920**Contact Officer**-
**Closing Date**
- 14 February 2023**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**:
Rehabilitation, Aged and Community Services (RACS) is a vibrant and diverse Division within Canberra Health Services providing multidisciplinary Rehabilitation, Aged and Community based care across a range of settings. This includes Canberra Hospital, Community Health Centres and Walk-In Centres, Village Creek Centre in Kambah, and University of Canberra Public Hospital. Our staff are committed to the delivery of health services that reflect Canberra Health Services values Reliable, Progressive, Respectful and Kind.

There are seven Community Health Centres as part of Canberra Health Services. These health centres are located at Belconnen, Gungahlin, Dickson, City, Phillip, Weston and Tuggeranong. Five of these health centres have Walk-In Centres co located with them.

Administration Officers provide support with receptionist duties including telephone and front reception enquiries, arriving consumers, records management, and administrative support to the clinical services within the Community Health Centres. Administration Officers are expected to work across all the health centres and be part of a rotation roster for the Health Centres. Staff are supported by a Health Centre Coordinator and more broadly an Administration Manager.

**DUTIES**:
Under limited direction of the Health Centre Coordinator, you will perform and demonstrate good customer service skills, the ability to resolve issues and display good communication and liaison skills. You will:

- Under general direction provide excellent customer service by greeting consumers entering the service and consulting with them to establish their needs and demonstrating respect, sensitivity, and confidentiality, providing clear, accurate and relevant information, and being well versed in multiple services and working across these services.
- Enter or update data to modify existing/new database or client records ensuring accuracy and confidentiality in line with organizational policies and procedures.
- In accordance with Finance procedures receipt and process monetary transactions.
- Undertake training and/or coaching of new staff and provide leadership when Health Centre Coordinator may be unavailable and deal professionally with emergent issues.
- Maintain discretion and judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined, ensuring a satisfactory outcome.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

**ABOUT YOU**:
**Behavioural Capabilities**

Good interpersonal skills and passionate about high quality customer service.

Ability to work in a collaborative manner and to adapt to a fast-paced environment

**Position Requirements/Qualifications**:
Relevant experience in an administrative or customer service-based environment would be an advantage but is not a requirement.

The successful applicant may need to be available for occasional weekend and after-hours work, with access to flex time.

Drivers licence would be an advantage.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious

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