Administrative Service Officer 2
3 weeks ago
**Administrative Service Officer 2 - Administration Officer - Reception**
**(**
**Job Number**:
**027VN**
**)**
**Description**
**Directorate**
- Canberra Health Services**Branch**
- Medicine**Section**
- Diabetes and Endocrinology**Position Number**
- 16211**Position Title**
- Administration Officer - Reception**Classification**
- Administrative Services Officer Class 2**Vacancy Type**
- Permanent Full-time**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $60,620 - $66,939**Contact Officer**Closing Date**
- 2 February 2023**Our Vision**: creating exceptional health care together
**Our Role**: to be a health service that is trusted by our community
**Our Values**: Reliable, Progressive, Respectful and Kind
**POSITION OVERVIEW**:
Endocrinology is the study of hormone-producing (endocrine) glands and the diagnosis and treatment of endocrine disorders, including diabetes. The ACT Health Diabetes Service is a multidisciplinary team comprising medical, nursing and allied health professionals. The service provides a coordinated and integrated service between the Canberra Hospital and various community-based locations within the ACT. The service provides diabetes care and treatment across the continuum for pre-diabetes, children, adolescents and adults, women during pregnancy, Type 1 and Type 2 diabetes.
This Administrative Support position provides administrative support to the Diabetes team & Staff Specialists within the Endocrinology Unit.
**DUTIES**:
Under limited direction of the Office Manager and Administration Manager you will perform booking and scheduling duties for the unit. You will:
- Provide Reception services including answering telephone enquiries, liaising with patients and internal and external stakeholders. Under general direction, provide high level customer service to patients presenting to the Service.
- Assist in the administration of patient management including, but not limited to receiving, bookings and rescheduling.
- Ensure official records are maintained in accordance with the _ACT Territory Records Act 2002_ and other relevant policies and procedures. Input information into CHS and outpatient databases using relevant IT systems
- Support nursing, allied health and medical staff and associated administrative duties for patients. Assist with the coordination of all relevant paperwork and internal/external communications required as a component of the patient services within the Unit.
- Undertaking other duties appropriate to this level of classification which contribute to the operation of the section.
**ABOUT YOU**:
**Behavioural Capabilities**
- Strong work ethic and ability to adapt to a constantly changing environment.
- Commitment to achieving positive results for the department.
**Position Requirements/Qualifications**:
Mandatory
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
Desirable
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- The successful applicant may need to be available for weekend and after-hours work.
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.
**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
- High level communication skills, both written and verbal, with demonstrated ability to provide reception services and a wide range of administrative support functions in an organised manner.
- Ability to manage a diverse range of duties as an individual and as part of a team to meet deadlines.
- Demonstrated competent computer literacy and key board skills to deliver an efficient customer service while adhering to IT and records management policies
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
**HOW TO APPLY / OR WANT TO KNOW MORE?**:
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and
- A response to the selection cri
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