Motor Claims Remediation Team Leader

4 weeks ago

North Lakes, Australia Auto & General Insurance Full time

**The role**

As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio.
- This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _

You will:

- Develop, coach and motivate a team of Motor Claims Remediation Consultants in order to meet agreed objectives including managing workload prioritisation & allocation and providing coaching
- Use and promote Nlighten, HiYA and other risk mitigation tools
- Lead and monitor the team to execute a high standard of service and process adherence, and ensure an exceptional level of customer service is being provided
- Provide technical guidance and act as an escalation point on complex claims and complaints
- Monitor the portfolio of motor claims Nlighten incidents to ensure timely rectification and remediation is completed and provide insights on analysis of trends
- Provide technical product, process and system and compliance support including input into process and system developmentMaintain highly effective working relationships with key stakeholders.

**What experience you’ll bring**
- Previous Team Leader or equivalent experience preferred with extensive Motor Claims experience beneficial
- Proven ability in leading and motivating people with a strong coaching culture
- Demonstrated ability in managing critical stakeholder relationships
- Ability to effectively analyse and resolve problems, good attention to detail, be able to manage conflict & negotiate
- A core focus on customer outcomes and relationsAbility to innovate and be creative in developing processes and procedures

**Our Perks**
- **Location **- This role can be based at either our North Lakes or Kawana Waters office. Save the long commute to Brisbane and work for a growing company close to home.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Work flexibility - **with options to work from home two days per week.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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