General Manager Motor Assessing

7 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

As General Manager Motor Assessing you will drive the strategic direction of control within Motor Claims through optimizing performance and continued development of processes and capabilities to meet the ever-changing customer and regulatory landscape.

Key success criteria include:

- Leadership and delivery across repair cost management, customer outcomes, productivity, and genuine team engagement.
- Play a pivotal role in continuing to develop a scalable claims management business across all assessing and repair activities
- Continue to mature leadership capability and control systems Contribute to deve lop a team with a deep and unwavering focus on self-direction and business performance

**Position Accountabilities**
- Develop strategies and initiatives to deliver continual improvements across the Motor Assessing business relative to customer and employee engagement, reporting and systems
- Work within the Claims and Assessing leadership team to develop well defined control systems that produce business outcomes that are; Replicable, Predictable, Measurable and scalable
- Nurture a high performing and engaged workforce promoting a culture of “one team” across multiple working teams and locations
- Design and execute the assessing journey from appointment to repair or total loss completion
- Work to increase organisational agility, scalability and success in navigating change
- Maintain the integrity of the Motor assessing model by driving continued strategic enhancements, understanding and adherence.
- Lead the Motor Claims Assessing teams to deliver optimal claims cost outcomes, high level customer service in a strong control environment
- Drive continued high performance across all aspects of the Motor Assessing business with focus on the business strategy, key performance indicators and team capabilities. Provide support and guidance for escalated customer queries and complaints, and cases referred to AFCA.

**What experience you’ll bring**
- Formal qualifications in a relevant area (Communications or Business), or equivalent relevant experience in a high volume inbound and outbound call centre environment.
- Leadership and management experience commensurate with 4-5+ years in a senior level leadership role within a comparative organisational environment.
- Strong working knowledge of Motor insurance and claims relative to applicable legislation, processes and industry best practice.
- Demonstrated ability to develop and deliver operating plans to achieve KPIs. Demonstrated ability to effectively lead, engage and develop others.

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Frontline Claims Manager

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Extra Paid 'Me' Day - Extended variety of employee discounts - Energetic Team Culture **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with...

  • QA Specialist Motor Claims

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **The**R**ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply...

  • QA Consultant Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...

  • Motor Assessor F&r Team

    9 months ago

    North Lakes, Australia Auto & General Insurance Full time

    (Insurance) Assessing damage to insured motor vehicles and supervising and coordinating repair work in house. Managing in-house assessments and liaising with customers in regard to vehicle repair.

  • Team Leader Motor Claims

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Team Leader Motor Claims

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Motor Claims Remediation Team Leader

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio. - This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _ You will: -...

  • Snrmgr Nat'l Motor Assessing Quality

    4 months ago

    North Lakes, Australia Auto & General Insurance Full time

    (Insurance) Managing the assessing function of the organisation, including the management of loss assessor staff to ensure all damages are assessed promptly and appropriately.

  • Motor Claims Business Continuity Specialist

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Motor Claims Business Continuity Specialist

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Knowledge Consultant

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** As our new Knowledge Consultant, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team. You will: - Create knowledge articles & requests and maintain these within an agreed timeframe - Be accountable for developing, deploying, and maintaining best practice...

  • Technical Training and Quality Manager

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

  • Operational Risk Analyst Assessing

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** With a significant...

  • Category Manager

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Contribute to the broader company strategic direction and culture. - Challenge business norms to provide superior performance - North Lakes Location - Work close to home! **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general...

  • Specialist Assessor

    3 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** This role is responsible for the operational monitor and influence of Motor Assessing activities, ensuring efficient and compliant execution of weather event controls and operational performance of external assessing partners. The role requires strong leadership, relationship management, and a deep understanding of the Motor Assessing...

  • State Manager Home, Building

    4 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** Provide...

  • Delivery Lead

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role** The purpose and function of the Motor Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless customer journey. Reporting to the Senior Manager MC&A Optimisation, the Delivery lead will support the Motor Claims & Assessing Program Portfolio through the...

  • Project Analyst

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** We are thrilled to share some exciting news! A brand new opportunity has opened up within our team for a Project Analyst position. This role offers an excellent chance to join a dynamic environment where you can contribute your skills and expertise to meaningful projects. Working in the business to ensure the timely execution of the Top 10...

  • Optimisation Lead

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **PURPOSE OF ROLE**: The Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey. This role will be responsible for analysing and identifying areas of improvement,...

  • Whs Advisor

    1 month ago

    North Lakes, Australia Auto & General Holdings Full time

    **About us** Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance...