General Manager Motor Assessing

5 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

As General Manager Motor Assessing you will drive the strategic direction of control within Motor Claims through optimizing performance and continued development of processes and capabilities to meet the ever-changing customer and regulatory landscape.

Key success criteria include:

- Leadership and delivery across repair cost management, customer outcomes, productivity, and genuine team engagement.
- Play a pivotal role in continuing to develop a scalable claims management business across all assessing and repair activities
- Continue to mature leadership capability and control systems Contribute to deve lop a team with a deep and unwavering focus on self-direction and business performance

**Position Accountabilities**
- Develop strategies and initiatives to deliver continual improvements across the Motor Assessing business relative to customer and employee engagement, reporting and systems
- Work within the Claims and Assessing leadership team to develop well defined control systems that produce business outcomes that are; Replicable, Predictable, Measurable and scalable
- Nurture a high performing and engaged workforce promoting a culture of “one team” across multiple working teams and locations
- Design and execute the assessing journey from appointment to repair or total loss completion
- Work to increase organisational agility, scalability and success in navigating change
- Maintain the integrity of the Motor assessing model by driving continued strategic enhancements, understanding and adherence.
- Lead the Motor Claims Assessing teams to deliver optimal claims cost outcomes, high level customer service in a strong control environment
- Drive continued high performance across all aspects of the Motor Assessing business with focus on the business strategy, key performance indicators and team capabilities. Provide support and guidance for escalated customer queries and complaints, and cases referred to AFCA.

**What experience you’ll bring**
- Formal qualifications in a relevant area (Communications or Business), or equivalent relevant experience in a high volume inbound and outbound call centre environment.
- Leadership and management experience commensurate with 4-5+ years in a senior level leadership role within a comparative organisational environment.
- Strong working knowledge of Motor insurance and claims relative to applicable legislation, processes and industry best practice.
- Demonstrated ability to develop and deliver operating plans to achieve KPIs. Demonstrated ability to effectively lead, engage and develop others.

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Motor Assessing Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Specialist Assessor will play a critical role in the operational monitor and influence of Motor Assessing activities, ensuring efficient and compliant execution of weather event controls and operational performance of external assessing partners.Key ResponsibilitiesCompliance and Risk ManagementEnsure adherence to all relevant legislative,...

  • Motor Assessing Operations Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Specialist Assessor - Motor Assessing is a key position within our team, responsible for the operational monitoring and influence of Motor Assessing activities. This role ensures efficient and compliant execution of weather event controls and operational performance of external assessing partners.Key ResponsibilitiesCompliance & Risk...

  • Delivery Lead

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryThe Delivery Lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This role will be based at our North Lakes or Kawana office.Key Responsibilities Apply departmental change and delivery process project manage delivery of system,...

  • QA Specialist Motor Claims

    6 days ago

    North Lakes, Australia Auto & General Full time

    The Role The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply Chain,...

  • Motor Claims Quality Assurance Specialist

    4 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About This RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program.Key ResponsibilitiesEnsure consistency and adherence to established Motor Claims standard operating procedures and technical excellence.Demonstrate in-depth knowledge and understanding of motor...

  • Motor Repairer Performance Consultant

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    **About the Role**We are seeking a highly skilled Motor Repairer Performance Consultant to join our team at Auto & General. As a Motor Repairer Performance Consultant, you will play a critical role in contributing to a high-performing team through the delivery and execution of control systems. Your primary responsibility will be to ensure that the motor...

  • Motor Repairer Performance Consultant

    7 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleAt Auto & General, we're looking for a talented individual to join our team as a Motor Repairer Performance Consultant. This role is crucial in driving high performance across the motor repair network by executing control systems and contributing to strategic objectives.Execute a 1–3-year operational plan that supports C&A divisional...

  • Motor Repairer Performance Consultant

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is a key member of our high-performing team, responsible for delivering and executing control systems that drive business results.Key ResponsibilitiesDevelop and execute a 1–3-year operational plan that aligns with C&A divisional strategic objectives.Contribute to the execution of the In-Network Fixed...

  • Motor Claims Team Manager

    2 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the Role: We are seeking a skilled Motor Claims Team Manager to join our team at Auto & General. The successful candidate will be responsible for leading and developing a team of Motor Claims Consultants, prioritizing and allocating team portfolios, and conducting performance reviews. Key Accountabilities: Team Development: Develop, coach, and...

  • General Manager Home Assessing

    4 months ago

    North Lakes, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high...

  • Motor Repairer Performance Consultant

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is a key member of our high-performing team, responsible for delivering and executing control systems that drive exceptional results in the motor repair industry.Key ResponsibilitiesDevelop and execute a 1–3-year operational plan that aligns with our C&A divisional strategic objectives.Contribute to...

  • Motor Repairer Performance Consultant

    2 months ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is a key member of our high-performing team, responsible for delivering and executing control systems that drive business success.Key ResponsibilitiesDevelop and execute a 1–3-year operational plan that aligns with C&A divisional strategic objectives.Contribute to the execution of the In-Network Fixed...

  • Motor Claims Quality Assurance Specialist

    5 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and Fraud.This role...

  • Motor Repairer Performance Consultant

    2 months ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is a key member of our high-performing team, responsible for delivering and executing control systems that drive business success.Key ResponsibilitiesDevelop and execute a 1–3-year operational plan that aligns with our C&A divisional strategic objectives.Contribute to the execution of our In-Network...

  • Motor Repairer Performance Consultant

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is responsible for contributing to a high-performing team through the delivery and execution of control systems; Average Repair Cost, Customer Satisfaction (NPS), Repair Duration, and Repair Quality.Key ResponsibilitiesExecution of 1–3-year operational plan that supports C&A divisional strategic...

  • Motor Repairer Performance Consultant

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Repairer Performance Consultant is responsible for driving business growth through the delivery and execution of control systems, focusing on Average Repair Cost, Customer Satisfaction, Repair Duration, and Repair Quality.Execution of 1–3-year operational plans that support C&A divisional strategic objectives.Contributing to the...

  • Motor Repairer Performance Consultant

    3 months ago

    North Lakes, Australia Auto & General Full time

    About the Role The Motor Repairer Performance Consultant is responsible for contributing to a high-performing team through the delivery and execution of control systems; Average Repair CostCustomer Satisfaction (NPS)Repair DurationRepair Quality POSITION ACCOUNTABILITIES Execution of 1–3-year operational plan that supports C&A divisional strategic...

  • Motor Claims Team Lead

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the Role:We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.Key Responsibilities:Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure...

  • Motor Claims Team Leader

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the Role:We are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain high standards of service and skills.Key Responsibilities:Develop and coach a team of Motor...

  • QA Consultant Motor Claims

    7 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...