Donor Relationship Officer, Australia

1 week ago


Sydney, New South Wales, Australia Ijm Full time

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The IJM Australia Advancement Office was established in 2014 to fuel IJM's global mission by mobilising Australians' resources and influence to protect people living in poverty from violence.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. Nine out of nine times in the last decade, IJM's Justice System Strengthening Projects have reduced slavery and violence between 50% and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Donor Relationship Officer to manage and cultivate a portfolio of donors.

This position is based in Sydney - Australia, Hybrid, and reports to Philanthropy Manager.

Roles and Responsibilities:
  • Develop and manage a portfolio of approximately 600 - 700 Mid-level Donors with a tiered approach. Leverage relationship-based moves management strategies to identify, cultivate, solicit and steward donors towards deeper financial engagement with IJM.
  • Work closely with the Business Intelligence Team to effectively tier donor portfolio based on activity and capacity.
  • Develop, execute and grow a donor engagement strategy including the following elements at the tier and donor level:
  • Donor giving history and future revenue goals.
  • Donor contact plan via phone, email, mail and some in-person or virtual contact which may be individual or in a group.
  • Marketing and communications touch points.
  • Donor passions, interest identification, and understanding individual donor communication preferences.
  • Relationship-based moves management plan activities.
  • Attract, convert and retain new Mid-level Donors.
  • Develop and execute lapsed donor strategies to financially re-engage Mid-level Donors.
  • Ensure increased donor retention, donor value retention, giving and movement of relationship qualified donors to Major Donor portfolio.
  • In order to grow the Mid-level Donor portfolio, actively research potential donors from within the existing mass segment and create new opportunities through external research on strategies and prospects.
  • Work with relevant team members to cultivate and retain monthly Freedom Partners.

Networking & Partnership:

  • Build professional and trust-based relationships with Mid-level Donors through a variety of communication strategies.
  • Participate in agreed training courses relevant to Mid-level donor segment.

Communication:

  • Develop and execute innovative Mid-level Donor communication & engagement strategies in collaboration with the Marketing & Communications Team.
  • Share donor insights and feedback with Marketing & Communications team to inform content creation, advertising strategies, and campaign performance optimisation.
  • Qualify Mid-level Donors for movement to the Major Donor Relationship Managers and facilitate smooth relationship transition.
  • Work closely with the Marketing & Communications team to leverage joint communications for Mid-level Donor audience and ensure communications maintain a unified voice and are consistent with brand guidelines.

Documentation, Reporting & Data Management:

  • Report activity and progress against plans to the Philanthropy Manager.
  • Responsible for data hygiene, including logging donor interactions, portfolio management, donor communications, forecasting and results analysis.
  • Report KPIs with the support of Business Intelligence around increased donor retention, donor value retention, giving and movement of relationship qualified donors to Major Donor and Planned Giving levels.
Requirements:
  • Bachelor's degree or equivalent experience required.
  • 3+ years of proven experience delivering results in a fundraising or sales, fast-paced, multi-disciplinary environment.
  • Proven track record of effectiveness as a collaborator on cross-functional teams.
  • Experience managing, tracking and reporting on the financial efforts of a donor portfolio.
  • Experience with donor cultivation, donor portfolio and moves management.
  • Salesforce experience is a plus.
  • Advanced Excel skills and mail merge experience is a plus.
Critical Qualities:
  • Strong donor cultivation or customer service experience, and high-level interpersonal skills.
  • Strong administrative skills and high-level attention to detail.
  • Self-motivated, organised and disciplined to work independently.
  • Demonstrated ability to work collaboratively across teams.
  • Natural ability to influence and clearly articulate information.
  • High EQ and CQ, discretion, self-awareness, and the ability to relate to a diverse range of donors.
  • Demonstrated interest in global issues and non-profit work.
  • Creative and innovative mindset to advance program goals.
  • Ability to think strategically and take decisive action to grow a program or project.
Application Process:

Click here to submit your Resume/CV and Cover Letter in one document not later than 30 September 2025.

Remarks: Only shortlisted candidates will be contacted.

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia Ijm Full time

    International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.We are a global community that cares for one another. We...


  • Sydney, New South Wales, Australia beBeedonor Full time $75,000 - $97,000

    About the RoleIJM Australia’s Donor Relationship Officer plays a pivotal role in cultivating and retaining Mid-level donors, advancing them towards deeper engagement with International Justice Mission. This hybrid position, based in Sydney, reports to the Philanthropy Manager and is part of IJM's global effort to protect vulnerable people from violence...


  • Sydney, New South Wales, Australia beBeeInfluencer Full time $80,000 - $120,000

    About the RoleThis position is based in Sydney – Australia and reports to Lead Philanthropy. The successful candidate will manage and cultivate a portfolio of donors, leveraging relationship-based moves management strategies to identify, cultivate, solicit and steward donors towards deeper financial engagement.Develop and manage a portfolio of...


  • Sydney, New South Wales, Australia beBeeRelationship Full time $75,000 - $86,000

    Job Opportunity: Relationship OfficerThe role of Relationship Officer is a pivotal position within our organization, focused on developing and maintaining strong relationships with donors to drive the growth of our Gifts in Wills portfolio. The successful candidate will have a proven ability to provide exceptional donor care and cultivate meaningful...


  • Sydney, New South Wales, Australia beBeeDonation Full time $58,945 - $78,398

    Job Title: Donor Care Administrator and Charity Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Donor Care Administrator and Charity Customer Service Representative based in North Sydney. In this role, you will play a critical part in building strong relationships with our...


  • Sydney, New South Wales, Australia beBeeFundraising Full time $80,000 - $90,000

    Key Responsibilities:Portfolio ManagementA skilled professional with experience in fundraising, sales or customer engagement is required to manage and grow a portfolio of major donors giving $10,000+ annually.Responsibilities:Qualify, manage and grow a portfolio of major supporters across NSW, VIC, ACT, and TAS by applying strategic engagement to deepen...


  • Sydney, New South Wales, Australia beBeeRelationship Full time $80,000 - $120,000

    Job OpportunityAre you a skilled professional looking for a challenging role that aligns with your passions?We are seeking a Donor Relationship Officer to join our team. As a key member of our advancement office, you will play a crucial role in cultivating and retaining relationships with mid-level donors.About the RoleThe ideal candidate will have excellent...


  • Sydney, New South Wales, Australia beBeeRelationship Full time $79,000 - $94,000

    Unlock Your Potential as a Donor Relationship OfficerAbout the Role:We are seeking a highly skilled and experienced Donor Relationship Officer to join our team. This is an exciting opportunity for someone who is passionate about building strong relationships with donors and driving growth.The successful candidate will be responsible for developing and...


  • Sydney, New South Wales, Australia beBeeRelationship Full time $77,000 - $94,000

    Job OverviewWe are seeking a talented Donor Relationship Officer to join our team. The successful candidate will cultivate and steward a portfolio of Mid-level Donors to advance them towards deeper financial engagement.Main ResponsibilitiesStrategy DevelopmentCreate donor engagement strategies, including contact plans, marketing touchpoints, and...


  • Sydney, New South Wales, Australia beBeeDonor Full time $90,000 - $120,000

    International Justice Mission is the global leader in protecting vulnerable people from violence around the world.We care for one another and believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.The Donor Relationship Officer role involves managing and...