Application Support Specialist
2 months ago
Our client are a well established financial services organisation with approx 100 staff across offices in Melbourne, Brisbane and Sydney. They offer an extensive range of insurance products.
Position Duties:
Application Support:
Provide technical support for business applications, including ERP systems and Microsoft AD.Respond to and resolve application issues promptly. Issue Resolution: Diagnose and troubleshoot application functionality and performance issues.Collaborate with 3rd party development teams and vendors to escalate and resolve complex issues. User Assistance: Assist end-users with technical questions and issues related to business applications.Conduct training sessions for end-users on new applications or features. Documentation: Create, maintain, and update technical documentation, procedures, and user guides. Monitoring and Maintenance: Monitor application systems to ensure availability and reliability.Perform routine maintenance and updates. IT Project Implementation: Participate in the implementation and support of ERP systems.Ensure smooth integration and functionality of ERP applications. Security: Implement security measures to protect applications and data integrity. Coordination: Coordinate with cross-functional teams to ensure seamless application support and performance. Qualifications and Experience: Experience and Attributes: Previous experience in IT help desk, application support, or a related field.Experience with ERP and CRM implementation and support.Experience in the insurance or financial services industry is a bonus.Experience with Salesforce CRM is a bonus. Technical Skills: Knowledge of Microsoft AD and Azure environment.Proficiency in SQL and database management.Proficiency in reporting platforms like Tableau or Power BI.Understanding of the software development lifecycle (SDLC).Familiarity with Windows operating systems, Office Suite, and networking fundamentals.#scr-hannah-macleod At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.skills Application Support
qualifications n/a
education Vocational/Professional Qualification
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