Application Support Specialist

4 days ago


Melbourne, Victoria, Australia Paxus - Technology + Digital Talent Full time
About the Role

We are seeking an experienced Application Support Specialist to join our team at Paxus - Technology + Digital Talent. As a key member of our IT service delivery team, you will play a critical role in ensuring the smooth operation of our critical business applications.

Key Responsibilities
  1. Application Support and Troubleshooting: Act as a software assessor, identifying and resolving issues in critical business systems, and collaborating with teams to troubleshoot and resolve application issues.
  2. Root Cause Analysis and Corrective Actions: Perform root cause analysis and implement corrective actions to prevent future issues.
  3. Technical Documentation and Knowledge Sharing: Develop and maintain technical documentation, and participate in knowledge sharing initiatives to ensure team members are up-to-date with the latest technical information.
  4. System Performance Analysis and Enhancement: Conduct system performance analysis and recommend enhancements to improve application performance.
  5. On-Call Support and Rotations: Participate in on-call rotations for 24/7 support, and monitor application performance to ensure timely issue resolution.
  6. Subject Matter Expertise: Serve as a Subject Matter Expert (SME) for supported applications, and provide guidance and training to junior team members.
  7. Release and Deployment Management: Manage release and deployment processes to ensure seamless application updates.
  8. Industry Trends and Innovation: Stay updated with industry trends to optimize application support, and develop innovative strategies for application remediation.
Job Qualifications

To be successful in this role, you will require:

  1. Expertise in Siebel (Case Management) and CRM COTS Product Support.
  2. Experience in product configuration management.
  3. Working knowledge of integration technologies (MQ, REST, API-based integration, etc.).
Preferred Skills

The following skills are highly desirable:

  1. Understanding of AWS and/or Azure cloud platforms.
  2. Familiarity with application monitoring tools and technologies.
  3. Ability to quickly develop prototypes and proof of concepts.
Requirements

Australian Citizenship is mandatory, and a Baseline clearance is preferred.



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