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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Launch Recruitment Full time

Job Title: Application Support Specialist

Location: Remote

Contract Length: 12 Months renewable

Primary Technology: Enterprise Application Integration (EAI)

Job Description:

We are seeking a talented individual to join our team as an Application Support Specialist, where you will collaborate in client-critical business application delivery and support. As an Application Support Specialist, you will provide the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible.

Key Responsibilities:

  • Act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.
  • Perform independently and become a Subject Matter Expert (SME) in Enterprise Application Integration (EAI).
  • Actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems.
  • Be expert in Integration / API based Prod Support, IBM MQ and IBM App Connect Enterprise software, IBM WBI Message Broker Technologies.
  • Mentor junior resources, coach and train as required.
  • Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.

Job Requirements:

  • Collaborate with cross-functional teams to troubleshoot and resolve application issues.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct thorough analysis of system performance and recommend enhancements.
  • Participate in on-call rotation to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools.
  • Serve as subject matter advisor for supported applications for the team.
  • Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
  • Perform continuous improvement activities.
  • Release and Deployment Management.
  • Stay updated with industry trends and emerging technologies to optimize application support.
  • Provide training and guidance to junior team members to enhance their skills.
  • Develop innovative strategies to improve application remediation processes.

Job Qualifications:

  • Integration / API based Prod Support.
  • IBM MQ and IBM App Connect Enterprise software.
  • IBM WBI Message Broker.
  • Configuration management.
  • Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc., but not limited to.

Preferred Skills:

  • Understanding of AWS and/or Azure cloud platforms.
  • Understanding of application monitoring tools and technologies.
  • Ability to quickly develop prototypes and proof of concepts.
  • Must be an Australian Citizen, and a security clearance is desirable.