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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time

About Jb Hi-Fi Limited

We are a leading retailer of consumer electronics, home appliances, and home entertainment systems in Australia and New Zealand.

Our company values teamwork, innovation, and customer satisfaction, and we are committed to providing excellent service to our customers.

The Role

We are seeking a highly skilled and experienced Application Support Specialist to join our IT team.

As a first point of contact, you will be responsible for providing timely and effective support to our customers, resolving technical issues, and escalating complex problems to the relevant teams.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Manage the service desk database to effectively capture customer queries and issues
  • Escalate complex problems to the Application Systems Manager and other teams within IT
  • Contribute to routine system health checks and the resolution of technical issues

Requirements

To be successful in this role, you will need:

  • A relevant tertiary degree in Information Technology or a related field
  • Proven experience in customer service and technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Our company culture values diversity, inclusion, and teamwork, and we are committed to providing a supportive and inclusive work environment.