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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Launch Recruitment Full time
About the Role

As a highly skilled Application Support Specialist, you will play a critical role in ensuring the smooth operation of our critical business systems. You will be responsible for providing expert-level support to our applications, identifying and resolving complex issues, and collaborating with cross-functional teams to deliver exceptional results.

Key Responsibilities
  • Technical Support: Provide expert-level technical support to our applications, including troubleshooting, root cause analysis, and corrective action.
  • Collaboration: Collaborate with cross-functional teams, including development, operations, and quality assurance, to deliver exceptional results.
  • Documentation: Develop and maintain technical documentation to ensure that knowledge is shared and retained within the team.
  • Process Improvement: Identify opportunities for process improvement and automation, and work with the team to implement changes.
  • Performance Monitoring: Monitor the performance of our applications and infrastructure, and work with the team to identify areas for improvement.
Requirements
  • Integration/ API-based Product Support: Experience with integration technologies and data extraction mechanisms, including MQ, REST, and API-based integration.
  • IBM MQ and IBM App Connect Enterprise: Knowledge of IBM MQ and IBM App Connect Enterprise software, including configuration management and troubleshooting.
  • IBM WBI Message Broker: Experience with IBM WBI Message Broker, including configuration and troubleshooting.
  • Configuration Management: Experience with configuration management, including change management and release management.
  • On-call Rotation: Ability to participate in on-call rotation to provide 24/7 support.
What's in it for you?
  • Flexible Working: Flexible working arrangements, including the option to work from home.
  • Continued Learning: Opportunities for continued learning and development, including training and professional certifications.
  • Renowned Employer: The opportunity to work for a renowned Federal Government organization.