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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Energy Australia Full time
About the Role

We are seeking an experienced Application Support Analyst to join our team at EnergyAustralia. As a key member of our IT operations team, you will play a critical role in ensuring the smooth operation of our applications and maintaining strong vendor relationships.

Key Responsibilities
  • Application Support: Provide operational efficiency of EnergyAustralia's Applications and maintain the establishment of strong vendor relationships.
  • Incident Resolution: Resolve all incidents and requests in line with SLAs and undertake problem management, working closely with the end user.
  • Application Consolidation: Assist with the development of an application consolidation strategy and plan to simplify the EA application landscape.
  • Documentation: Maintain documentation of all application and integration components for support purposes in accordance with required standards.
  • Stakeholder Management: Work closely with internal EA stakeholders, predominantly On-Site employees.
  • System Administration: Support System Administration functions for several key large business systems.
Requirements
  • Experience: Tertiary qualification in ICT or similar field or comparative years of experience working with Application Support.
  • Certifications: ITIL or COBIT Foundation certificate or equivalent experience in Incident & Problem management.
  • Skills: Vendor management experience and/or good communication skills, experience working with Maximo and/or Ellipse asset management systems, exposure to energy industry or similar large, complex industrial environments.
What We Offer
  • Inclusive Culture: We are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging.
  • Flexible Working: Hybrid working environment, that promotes flexibility.
  • State-of-the-art Office: State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station.
  • Employee Benefits: Inhouse Café and Onsite Tech Bar.