Application Support Specialist

5 days ago

Melbourne, Victoria, Australia Travel + Leisure Co Full time

About Us

At Travel + Leisure Co., we're dedicated to delivering exceptional experiences for our clients and their guests. As a leading provider of travel and vacation exchange services, we're shaping the future of the industry with innovative solutions and a passion for customer satisfaction.

Our Mission

We're committed to putting the world on vacation, one memorable experience at a time. Our team of experts works tirelessly to ensure that our clients receive the highest level of service and support, from initial contact to post-visit follow-up.

Job Summary

We're seeking a highly skilled and customer-focused Application Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our clients, ensuring that their software-related issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide Exceptional Customer Service: You'll be the primary point of contact for our clients, responding to their technical inquiries and resolving issues in a timely and professional manner.
  • Deliver Support Remotely: You'll work closely with our clients to troubleshoot software-related issues, providing solutions and guidance to ensure their continued success.
  • Learn and Adapt: You'll be responsible for staying up-to-date with our software system, identifying areas for improvement, and contributing to the development of new features and enhancements.
  • Troubleshooting: You'll work closely with our development team to identify and resolve software issues, ensuring that our clients receive the highest level of support.
  • Organized and Independent: You'll manage your workload efficiently, prioritizing tasks and meeting deadlines to ensure that our clients receive timely support.
  • Collaborate: You'll work closely with our team to share knowledge, best practices, and ideas, contributing to our collective success and growth.

Requirements

  • Excellent Communication Skills: You'll possess excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • Technical Expertise: You'll have a strong understanding of software systems, with experience in troubleshooting and resolving technical issues.
  • Customer Service Experience: You'll have a proven track record of providing exceptional customer service, with a focus on resolving issues efficiently and effectively.
  • Technical Skills: You'll possess intermediate-level skills in MS Office applications, particularly Excel and Word, with experience in database management and SQL a plus.
  • Time Management: You'll be highly organized, with excellent time management skills and the ability to prioritize tasks effectively.

Why Work with Us

  • Dynamic and Supportive Team: You'll join a close-knit team of experts who are passionate about delivering exceptional customer service and support.
  • Flexibility: You'll have the opportunity to work remotely from time to time, supporting a positive work-life balance.
  • Impact: You'll directly impact our clients' experiences, contributing to memorable experiences for their guests.
  • Growth: You'll have opportunities to learn and grow professionally, with a focus on continuous improvement and development.

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