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Complaints Administrator
3 months ago
In this role you will:
- Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities.
- Assist in the preparation of ministerial and other executive level correspondence, including composing and editing documents.
- Manage the group central mailbox and liaise, consult and negotiate with internal and external stakeholders as required to support the Complaints Assessment Unit's activities.
- Assist the Complaints Coordinator to extrapolate data from the case management registers and to prepare an analysis of progress and workinprogress for weekly leadership meetings.
- Maintain the integrity and confidentiality of data and maintain case management system using spreadsheets and/or electronic databases.
- Assist in the completion of vetting requests for:
- employment checks;
- nominations for the Commissioner to nominate members of the QCS for consideration of awards available externally.
- Schedule, coordinate and provide secretariat services for various committees and/or meetings associated with the Complaints Assessment Unit.
- Maintain a high level of confidentiality and promote high standards of professionalism, ethical behaviour within the area of responsibility and across the Department generally.
The essential requirements for this role are:
- Demonstrated high level administration skills, including ability to use electronic management systems, databases, spreadsheets and other data management systems such as Mincor.
- Ability to analyse data and statistics and present in reports to demonstrate group workinprogress status, progress and issue trends.
- Demonstrated interpersonal and written communication skills, including ability to work collaboratively with administration support internal to the Command and across QCS.
- Time management and organisational skills, including the ability to set priorities and manage multiple tasks in a time critical environment.
- High levels of ethics, integrity and understanding of the importance of maintaining privacy and confidentiality of sensitive matters managed by the workgroup.
- Fundamental understanding of systems, and ability to proactively identify improvements and work flexibly to implement changes.
- Understanding of the guidelines associated with public service codes of conduct, ethical practice, investigation standards and the governing legislation.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.
