Administrative Support Specialist

1 week ago


Brisbane, Queensland, Australia Troocoo Full time
About the Role

Troocoo is partnering with a leading player in the automotive insurance industry to fill an exciting opportunity for an experienced administrator to join their team in a local office in NorthWest Brisbane.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Maintain proactive communication with customers, keeping them informed about the progress of their services
  • Communicate professionally with operators and vendors to ensure a mutual understanding of next steps
  • Schedule booking vehicles for repairs and liaise with mechanics and customers
  • Follow up with dissatisfied customers and handle complaints
  • Effectively manage all aspects of services throughout the fulfillment process, including inbound and outbound calls, emails, administrative duties, and support for various teams
About You

We are seeking an administrative and customer service professional who thrives in a busy environment. You will pride yourself on your high level of attention to detail and take ownership and accountability for your work and outcomes.

  • Strong customer service background
  • Ability to multitask and prioritize workloads
  • Demonstrated ability to handle challenging situations with a calm and professional approach, applying a problem-solving, solutions-focused mindset
  • Team player who thrives on providing positive support to colleagues and contributing to organizational goals
  • Committed to working a minimum of 3 months and able to work 38 hours per week


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