Administrative Review Officer

4 days ago

Brisbane, Queensland, Australia The State of Queensland Full time
About the Role

The State of Queensland is seeking a highly skilled and experienced Administrative Review Officer to join our team. As a key member of our organization, you will play a critical role in ensuring that our administrative actions are fair, transparent, and in line with our values.

Key Responsibilities
  • Assess and investigate complaints about the administrative actions of Queensland public sector agencies
  • Communicate with complainants and agencies regarding the progress of cases
  • Provide verbal and written advice to complainants about their complaint, including providing outcome advice
  • Guide and support Intake Officers in their work and contribute to the day-to-day efficiency of the Intake team
  • Recommend relevant matters for investigation by QO
  • Develop and implement strategies for assessments and investigations to ensure quality, timely resolution in consultation with senior officers
  • Conduct research and prepare correspondence, submissions, and reports under the hand of senior officers
  • Maintain accurate records about your work
  • Contribute to improved service delivery and accountability by participating in organisational initiatives
Requirements
  • Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office
  • Work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review, and assist with improvements to policy, procedure, process, and administrative practice across The Office and stakeholder agencies
  • Provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
  • Adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives, and legislation
  • Meet personal performance expectations and standards
  • Undertake other duties as directed by relevant senior officers
Selection Criteria

We will assess your suitability for this role by looking at what you have done previously – the knowledge, ability, skill, and experience you have built, your potential for development, and how this will benefit this Office.

Within the context of this role, the ideal applicant will be someone who:

  • Understands how the purpose and role of the organisation relates to their work and the work of the team
  • Demonstrates flexibility, insight, and judgement in decision-making, remains composed under pressure, and records clear reasons for decisions
  • Listens to understand what is needed and communicates effectively, taking account of the needs of different stakeholders
  • Achieves timely results through planning, persistence, and professional conduct
  • Is experienced in working with legislative and policy frameworks and demonstrates a commitment to improving performance through feedback and learning
  • Has knowledge and experience of effective administrative decision-making and experience in assessment and investigation of complaints

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