Customer Service Representative
5 days ago
Strike is a global leader in hands-free technology, offering a wide range of innovative products, including car phone holders, cradles, mounts, car kits, antennas, and rugged cases.
About the RoleThis is a key position within our Customer Service team, responsible for managing the interface between our customers and the company. The successful candidate will act as the first point of contact for customer inquiries and complaints, process orders, and liaise with customers, third-party service providers, and the business to resolve all customer queries and complaints.
Key Responsibilities- Receive and process all incoming orders, ensuring accuracy and efficiency
- Advise customers and management of any discrepancies, such as lead-time or quality issues
- Coordinate transportation bookings and ensure follow-up on any failures to comply with allocated times
- Prepare and distribute invoices, price change notifications, and other sales administration tasks
- Liaise with the QA Manager on customer complaints and issues
- Maintain accurate records and databases, including customer information and sales data
- Applicable years of experience in a customer service role, preferably in a manufacturing environment
- Excellent communication and interpersonal skills, with the ability to work calmly under pressure
- Ability to prioritize tasks, manage time effectively, and meet deadlines
- High level of customer service, with a focus on resolving issues and improving customer satisfaction
- Ability to work effectively in a team environment, with a strong focus on collaboration and communication
TBA
Contact InformationKirsty Ryan
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