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Administrative Review Officer

2 months ago

Brisbane, Queensland, Australia The State Of Queensland Full time
Job Description

Job Title: Administrative Review Officer

Job Summary:

The State of Queensland is seeking a highly skilled Administrative Review Officer to join our team. As an Administrative Review Officer, you will be responsible for assessing and investigating complaints about the administrative actions of Queensland public sector agencies.

Key Responsibilities:

  • Assess complaints within the requirements of the Ombudsman Act, operational procedures, and delegations
  • Work under the direction of senior officers on administrative assessments and investigations
  • Communicate with complainants and agencies regarding the progress of cases
  • Provide verbal and written advice to complainants about their complaint, including providing outcome advice
  • Guide and support Intake Officers in their work and contribute to the day-to-day efficiency of the Intake team
  • Recommend relevant matters for investigation by QO
  • Develop and implement strategies for assessments and investigations to ensure quality, timely resolution in consultation with senior officers
  • Conduct research and prepare correspondence, submissions, and reports under the hand of senior officers
  • Maintain accurate records about your work
  • Contribute to improved service delivery and accountability by participating in organisational initiatives

Requirements:

  • Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office
  • Work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review, and assist with improvements to policy, procedure, process, and administrative practice across The Office and stakeholder agencies
  • Provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
  • Adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives, and legislation
  • Meet personal performance expectations and standards
  • Undertake other duties as directed by relevant senior officers

Desirable Qualifications:

  • A qualification in a relevant area at a tertiary level from a recognised institution

Working with Us:

The State of Queensland is committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.