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Administrative Review Officer

2 months ago

Brisbane, Queensland, Australia Queensland Government Full time
About the Role

We are seeking a highly skilled and experienced Administrative Review Officer to join our team at the Queensland Government. As an Administrative Review Officer, you will play a critical role in ensuring that administrative actions of Queensland public sector agencies are fair, transparent, and accountable.

Key Responsibilities
  • Assessment and Investigation: Assess complaints within the requirements of the Ombudsman Act, operational procedures, and delegations.
  • Communication: Communicate with complainants and agencies regarding the progress of cases, providing verbal and written advice to complainants about their complaint, including providing outcome advice.
  • Research and Analysis: Conduct research and prepare correspondence, submissions, and reports under the hand of senior officers.
  • Record Keeping: Maintain accurate records about your work.
  • Collaboration: Work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review, and assist with improvements to policy, procedure, process, and administrative practice across The Office and stakeholder agencies.
Requirements
  • Personal Integrity and Ethics: Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
  • Communication and Interpersonal Skills: Listen to understand what is needed and communicate effectively, taking account of the needs of different stakeholders.
  • Technical Expertise: Knowledge and experience of effective administrative decision-making, and experience in assessment and investigation of complaints.
  • Qualifications: It is highly desirable, but not essential, that applicants have a qualification in a relevant area at a tertiary level from a recognised institution.
About Us

The Queensland Government is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and inclusivity. We are committed to providing a safe and supportive work environment that allows our employees to thrive and reach their full potential.