Helpdesk Support Officer

1 week ago


Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

Hourly market rates that are highly competitive:

  • A flexible hybrid arrangement
  • Large state government agency
  • Immediate start required

Location:
Brisbane, Queensland Australia

Work type:
Contract

Date Posted:14 November, 2023

Reference:
#16175

About the role.**:

This opportunity exists within Information & Technology. The ICT Officer Role often works across functional boundaries within PT's complex and dynamic ICT environment.

Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premises when required.


Key responsibilities.**:

  • Maintains strong positive relationships with the management, team members, and stakeholders and actively participates in teamwork and activities.
  • Provides accurate specialist advice and guidance to business, management and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
  • Carries out agreed operational procedures and contributes to standards and procedures for the achievement of good practice.
  • Participates in the delivery of services including development of products, testing and remediation of identified issues, assistance and support for users, as well as maintenance of accurate records and documentation.

Highly desirable criteria.**:

  • Experience with ITSM tool ServiceNow and, while not mandatory, relevant tertiary qualifications in Business and/or Information Technology will be highly regarded.

Contact details.**:

  • Please note that a National Police Check might be required as part of preemployment screening._

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