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Guest Support Officer

3 months ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

INTERNAL OPPORTUNITY ONLY

About the role


As a
Guest Support Officer, your key focus will be to support the business in supervising and responding to signs of gambling problems displayed by guests, identifying and response to gambling related harm, guest interactions, exclusion, and revocation processes.


Our Benefits

  • Flexible and agile working culture across a geographically diverse organisation
  • Permanent, Full-Time position with competitive salary + bonus
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • 30% Discounts across award winning restaurants and accommodation at all 3 properties
  • Lifestyle discounts including gym memberships and laundry services
  • FREE meal every single day at our Employee Dining Room, including sandwich bar, hot meals and more
  • Discounted parking available
  • Career development, training, and courses via The Star Academy
  • Employer of Choice for Gender Diversity awarded by WGEA

To be successful in this role:

  • Ability to identify signs of gambling related harm and supporting guests to make appropriate decisions about their ongoing gambling activity
  • Experience managing customer relationships to resolve queries and concerns with diplomacy and tact
  • Experience in guest relations and/or Responsible Gambling programmes
  • Communicating and implementing policies and procedures for all employees, ensuring responsible gambling standards are maintained
  • Strong verbal & written communication

About us
The Star Entertainment Group's vision is to be Australia's leading integrated resort company.

Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.


Our Culture


The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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