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Guest Service Officer

2 months ago

Sydney, New South Wales, Australia Hyatt Hotels Corporation Full time

Job Summary

We are seeking a professional Guest Service Officer to join our Front Office team at Park Hyatt Sydney. As a key member of our team, you will be responsible for delivering exceptional guest experiences during arrival and departure.

Main Responsibilities

  • Verify guest satisfaction and provide personalized service to ensure a seamless experience.
  • Accurately process room reservations and manage cashiering functions.
  • Coordinate luggage handling and transportation, and provide information on local attractions and services.
  • Collaborate with Front Office personnel to achieve team goals and exceed guest expectations.

Requirements

  • Excellent communication and interpersonal skills.
  • Proficiency in computer systems, particularly MS Office.
  • Diploma or certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera and the Travel/Hotel industry is an asset.

What We Offer

  • Complimentary shift meals and discounts on hotel amenities.
  • Access to Hyatt accommodation worldwide and internationally recognized learning programs.
  • Employee assistance program and paid family leave benefits.
  • A diverse and inclusive team environment.

About Hyatt

Hyatt Hotels Corporation is a world-renowned hospitality company committed to delivering exceptional guest experiences. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Join our team and be part of a dynamic and inclusive work environment that values care and service.