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Support Services Officer

2 months ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
{"title": "Support Services Officer", "content": "Support Services Officer

At Echo Entertainment Group, we are committed to creating a safe and enjoyable experience for our guests. As a Support Services Officer, you will play a critical role in implementing safer gambling initiatives and providing empathetic support to guests experiencing challenges related to gambling.

Key Responsibilities:

  • Provide proactive support to guests to promote responsible gaming practices
  • Collaborate with internal teams to enhance safety measures and awareness
  • Develop and maintain relationships with guests to understand their needs and concerns

Requirements:

  • Experience in guest relations, responsible gaming, or a related field
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • Complimentary meal on site every day
  • Discounted parking available in the city
  • 30% Discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy
  • An organisation that values diversity, teamwork, and being your best self

We welcome applications from all cultures, ages, religions, genders, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

", "lang_code": "en-US"}