Guest Relations Officer

3 days ago

Sydney, New South Wales, Australia Marriott International Full time

Job Summary

We are seeking a highly skilled and enthusiastic Guest Relations Officer to join our team at Marriott International. As a key member of our Executive Lounge team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities

  • Prepare the Executive Lounge for service, ensuring that all areas are clean and well-stocked.
  • Greet guests warmly and bid them farewell, providing a personalized and welcoming experience.
  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Monitor and replenish food and beverage items, ensuring that guests have a seamless experience.
  • Complete daily tasks, including restocking and sanitizing the lounge area.
  • Maintain a positive and professional relationship with colleagues and external vendors.
  • Abide by NSW Responsible Service of Alcohol guidelines when serving guests.
  • Provide exceptional service to each guest, responding to their needs and preferences.
  • Inspect and maintain the overall cleanliness and appearance of the Executive Lounge.
  • Communicate with colleagues to ensure seamless service delivery.

Requirements

  • A warm and welcoming demeanor, with excellent communication and interpersonal skills.
  • Experience in the hospitality industry, with a passion for delivering exceptional customer service.
  • Able to work in a fast-paced environment, with a high level of energy and motivation.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work independently and as part of a team.
  • Ability to lift and move objects weighing up to 10-15kg.

Perks and Benefits

  • Discounted room rates at Marriott International hotels worldwide.
  • Discount on food and beverages at participating Marriott International hotels worldwide.
  • Recognition programs to motivate and reward outstanding performance.
  • Wellbeing and mindfulness programs to support your physical and mental health.

About Marriott International

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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