Guest Service Representative

2 weeks ago

Sydney, New South Wales, Australia Hyatt Hotels Corporation Full time
About the Role

We are seeking a highly skilled and professional Guest Service Officer to join our Front Office team at Park Hyatt Sydney.

Main Responsibilities:

  • Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
  • To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
  • To be familiar with the handling of cashiering functions.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Qualifications:

  • Good Computer Skills particularly in the use of MS Office.
  • Ability to work under pressure.
  • Diploma/certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera is desirable.
  • Preferable prerequisite knowledge of the Travel/Hotel industry

What We Offer:

  • Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
  • Access to complimentary and discounted Hyatt accommodation worldwide.
  • Access to internationally recognised learning and development programs and opportunities.
  • Access to an employee assistance program and paid family leave benefits.
  • Being part of a diverse and inclusive team, passionate about their work.

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