Guest Experience Coordinator

24 hours ago

Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time
About the Role

Voyages Indigenous Tourism Australia is seeking a highly skilled Guest Experience Specialist to join our Travel Centre Team in Sydney. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers have a memorable and enjoyable journey with us.

Key Responsibilities
  • Manage and respond to online reviews and post-stay surveys for all Voyages Indigenous Tourism Australia products in a timely and effective manner.
  • Be the primary contact point for guest feedback and work closely with the Ayers Rock Resort operational teams to resolve any issues.
  • Maximise Voyages revenue by closing sales opportunities, including upselling and cross-selling.
  • Complete administrative tasks that support the reservations process and other service issues.
Requirements
  • 4-5 years' experience in hotel front office, reservation, or travel role.
  • Knowledge of Opera Reservations or Property Management System and/or other Hotel Front Office Systems.
  • Sound knowledge of hotels and resorts, their services, and facilities.
  • Experience using platforms such as Trip Advisor and responding to and giving feedback.
What We Offer

As a Guest Experience Specialist with Voyages Indigenous Tourism Australia, you will be part of a company committed to social responsibility and supporting people and communities. You will benefit from a hybrid work arrangement, competitive pay, property discounts, and a modern office space with numerous perks and facilities. We prioritise high achievers and provide a wide range of development opportunities to support our top performers in achieving their goals.

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