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Guest Service Agent

3 months ago

Perth, Western Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.

Join us as a Guest Services Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.


Position Summary:

  • Support your Guest Services team with general operational tasks
  • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
  • Assign rooms according to traveller requests and preferences whenever possible
  • Handle general enquiries, and provide a friendly, genuine service with each traveller experience
  • Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
  • Build and strengthen relationships with existing and new travellers to enable future bookings

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Four Points.