Guest Services Representative
3 days ago
At Mercure Perth, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team.
Key Responsibilities:
- Manage guest arrivals and departures efficiently and effectively.
- Respond to guest requests and needs in a timely and courteous manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Resolve guest issues and challenges in a professional and empathetic manner.
- Promote the Accor Live Limitless Loyalty Program to enhance guest loyalty.
- Work a flexible 7-day roster, including AM and PM shifts, and nights as required.
Requirements:
- Previous experience in a similar role.
- Strong written and verbal communication skills.
- Excellent time management and multitasking skills.
- Good interpersonal skills, with the ability to communicate effectively with all levels of team members.
- Ability to provide prompt and efficient service, including upselling opportunities.
- Entrepreneurial spirit, with drive, ambition, and a high level of energy.
- Responsible Service of Alcohol certification.
- C Class Driver's License.
About Us:
Mercure Perth is a 4-star hotel located in the heart of Perth city, offering 239 well-appointed rooms and a range of amenities, including a restaurant, bar, heated rooftop swimming pool, spa, sauna, and gym. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
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