Guest Services Representative

3 days ago


Perth, Western Australia Mercure Full time
Job Title: Guest Services Agent

At Mercure Perth, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team.

Key Responsibilities:

  • Manage guest arrivals and departures efficiently and effectively.
  • Respond to guest requests and needs in a timely and courteous manner.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Resolve guest issues and challenges in a professional and empathetic manner.
  • Promote the Accor Live Limitless Loyalty Program to enhance guest loyalty.
  • Work a flexible 7-day roster, including AM and PM shifts, and nights as required.

Requirements:

  • Previous experience in a similar role.
  • Strong written and verbal communication skills.
  • Excellent time management and multitasking skills.
  • Good interpersonal skills, with the ability to communicate effectively with all levels of team members.
  • Ability to provide prompt and efficient service, including upselling opportunities.
  • Entrepreneurial spirit, with drive, ambition, and a high level of energy.
  • Responsible Service of Alcohol certification.
  • C Class Driver's License.

About Us:

Mercure Perth is a 4-star hotel located in the heart of Perth city, offering 239 well-appointed rooms and a range of amenities, including a restaurant, bar, heated rooftop swimming pool, spa, sauna, and gym. We are committed to providing exceptional customer service and creating memorable experiences for our guests.



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