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Hotel Guest Service and Reservations Coordinator

2 months ago

Perth, Western Australia Mercure Full time
{"Job Title": "Guest Service and Reservations Agent", "Job Description": "Role Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Guest Service and Reservations Agent at Mercure Perth on Hay.

This dynamic role requires a strong ability to multitask, think on your feet, and provide exceptional customer service to our guests.

Key Responsibilities
  • Reservations: Process and manage incoming reservations via phone, email, and online booking systems, ensuring seamless guest experiences from booking to check-out.
  • Guest Services: Deliver service excellence, from check-in to check-out, and everywhere in between, completing a wide variety of front office tasks to ensure every day is different.
Requirements
  • Previous customer service experience, preferably in a hotel environment.
  • Strong knowledge of computer systems, including Microsoft Office and preferably in Opera.
  • Ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
  • Strong communication skills and pride in personal presentation.
What We Offer
  • An opportunity to work in a dynamic and supportive team environment.
  • Professional development and growth opportunities.
  • A competitive salary and benefits package.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

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