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Guest Services Representative

2 months ago

Perth, Western Australia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at DoubleTree by Hilton Perth Waterfront. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in, check-out, and reservation processes.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Process guest reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Manage guest charges and payments, maintaining confidentiality and adhering to hotel policies.
  • Utilize technology to efficiently process transactions and maintain accurate records.
  • Collaborate with colleagues to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • Previous front desk or reception experience is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Proficiency in technology, including computer systems and software.
  • Ability to work in a fast-paced environment and adapt to changing situations.
About Us

At Hilton Worldwide, Inc., we are committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers. We offer a range of benefits, including competitive pay, comprehensive training, and opportunities for advancement.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.