Guest Service Ambassador

7 days ago


Perth, Western Australia Marriott Full time

About the Role

The Westin Perth is seeking a highly skilled and enthusiastic Guest Service Expert to join our team as a Service Express Agent (SXP Agent). As the heart of the hotel, this role is responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Assist with all guest inquiries and direct internal and external calls to ensure prompt and efficient service.
  • Process food and beverage orders, answer questions on menu selection, and record transactions in the point-of-sale system.
  • Create memorable guest moments and follow up to ensure requests are resolved to satisfaction.
  • Maintain accurate and up-to-date guest accounts.
  • Take reservations as required and ensure a smooth check-in and check-out process for hotel guests.
  • Provide a warm and welcoming impression as an ambassador for the hotel at all times.

Requirements

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and OPERA software or similar.
  • Passion for delivering exceptional customer service and a positive attitude.
  • Excellent communication and interpersonal skills, with the ability to smile on the phone.
  • Articulate and confident in the English language.
  • Able to work in a fast-paced environment and maintain a high level of productivity.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to Employee Assistance Programs.

About Marriott International

Marriott International is a global hospitality company with a portfolio of 30 brands and over 8,000 properties worldwide. We are committed to empowering our guests to regain control and enhance their well-being while traveling, and we need passionate and engaged associates to bring our unique programming to life.



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