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Service Express Agent

2 months ago

Perth, Western Australia Marriott Full time
About the Role

We are seeking a highly skilled and enthusiastic Service Express Agent to join our team at The Westin Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions between guests and hotel departments.

Key Responsibilities
  • Assist with guest inquiries and direct internal and external phone calls with a smile.
  • Process food and beverage orders, answer questions on menu selection, and record transactions in our point-of-sale system.
  • Create memorable guest moments and follow up to ensure their requests are resolved to their satisfaction.
  • Maintain accurate and up-to-date guest accounts.
  • Take reservations when required and ensure a smooth check-in and check-out process for hotel guests.
  • Provide a warm and welcoming impression as an ambassador for the hotel at all times.
Requirements
  • Competent in Microsoft Office and OPERA software or similar.
  • Passionate about delivering energetic customer service and maintaining a positive attitude.
  • Articulate and confident in the English language.
  • Ability to work in a fast-paced environment and multitask with ease.
What We Offer

As a Service Express Agent with Marriott International, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Access to our Employee Assistance Program.
  • Travel and stay benefits, including eligibility into our Bonvoy loyalty program.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.