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Guest Service Ambassador

2 months ago

Perth, Western Australia Holiday Inn Full time
Unlock a Memorable Guest Experience

At Holiday Inn, we're on a mission to create unforgettable moments for our guests. As a Guest Service Agent, you'll be the face of our hotel, responsible for delivering exceptional service and ensuring every guest feels at home.

Your Key Responsibilities:
  • Provide warm and welcoming check-in and check-out experiences
  • Anticipate and meet the needs of our guests, from local insights to tailored recommendations
  • Manage transactions and payments with ease and efficiency
  • Stay one step ahead of our guests' needs, turning issues into opportunities for growth
What We're Looking For:
  • Previous experience in a Front Office position or with Opera (PMS) is highly regarded
  • Excellent communication and problem-solving skills
  • Availability to work a rotating roster, including shifts on weekends and Public Holidays
  • Fluency in the local language is a plus, but not essential
What We Offer:
  • A competitive salary and a wide range of benefits designed to help you live your best work life
  • Free duty meals, a full uniform, impressive room discounts, and some of the best training in the business
  • A culture of trust, support, and acceptance, where we celebrate difference and encourage colleagues to bring their whole selves to work