Guest Service Ambassador
6 days ago
At Holiday Inn, we're seeking a skilled Guest Service Agent to deliver exceptional experiences for our guests. As a key member of our front office team, you'll be responsible for creating a warm and welcoming atmosphere that makes our guests feel at home.
Key Responsibilities:
- Kick off memorable guest experiences with a warm welcome
- Acknowledge IHG Rewards Club members and returning guests
- Manage guest bookings and payments
- Ensure a seamless check-in and check-out process
- Anticipate and meet guest needs
- Be a trusted contact for guests, addressing concerns and providing recommendations
What We're Looking For:
- Previous experience in a Front Office position or with Opera (PMS)
- Excellent communication and problem-solving skills
- Availability to work a rotating roster, including weekends and Public Holidays
- Fluency in English (additional languages a plus)
- Literate and tech-savvy, with basic math and computer skills
What We Offer:
- A competitive salary and benefits package
- Free duty meals and a full uniform
- Impressive room discounts and training opportunities
- A supportive and inclusive work environment
About Us:
Holiday Inn is a global hotel brand that values diversity, equity, and inclusion. We're committed to creating a welcoming and inclusive work environment where everyone feels valued and supported.
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