Guest Service Ambassador

6 days ago


Perth, Western Australia Holiday Inn Full time
Unlock a Memorable Guest Experience

At Holiday Inn, we're seeking a skilled Guest Service Agent to deliver exceptional experiences for our guests. As a key member of our front office team, you'll be responsible for creating a warm and welcoming atmosphere that makes our guests feel at home.

Key Responsibilities:

  • Kick off memorable guest experiences with a warm welcome
  • Acknowledge IHG Rewards Club members and returning guests
  • Manage guest bookings and payments
  • Ensure a seamless check-in and check-out process
  • Anticipate and meet guest needs
  • Be a trusted contact for guests, addressing concerns and providing recommendations

What We're Looking For:

  • Previous experience in a Front Office position or with Opera (PMS)
  • Excellent communication and problem-solving skills
  • Availability to work a rotating roster, including weekends and Public Holidays
  • Fluency in English (additional languages a plus)
  • Literate and tech-savvy, with basic math and computer skills

What We Offer:

  • A competitive salary and benefits package
  • Free duty meals and a full uniform
  • Impressive room discounts and training opportunities
  • A supportive and inclusive work environment

About Us:

Holiday Inn is a global hotel brand that values diversity, equity, and inclusion. We're committed to creating a welcoming and inclusive work environment where everyone feels valued and supported.



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