Complaints Governance and Improvement Manager

Manager, Complaints Handling Improvement Centre Public Sector Commission Queensland Complaints Clearinghouse Governance Unit ; Brisbane CBD The Queensland Complaints Clearinghouse Program is seeking an experienced Manager for the Complaints Handling Improvement Centre Project to lead the implementation of functions to support this key priority...

Your opportunity:As Manager - Complaints Handling Improvement Centre (CHIC), you will play a key role in establishing and leading a team focused on improvement complaints handling process and contribute to the staged implementation of the Queensland Complaints Clearinghouse. This is an opportunity for a person with experience in complaints management and...

About the roleStrategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

In this role you will: Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. Assist in the preparation of ministerial and other executive...

Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people.We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of...

Due to overwhelming demand across the public sector for Complaints Officers, we are seeking expressions of interest from candidates looking to work within a Federal Government department assisting with incoming complaints and incidents.We are looking for candidates with the following experience:Experience in a high volume complaints environment or very...

About the company:Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experiencedComplaints Officer to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing,...

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:Advanced leadership skills with demonstrated capabilities and experience in managing and overseeing a complex and diverse complaints management system, including understanding the legislative and policy framework, governance and compliance...

Initial 3-month contract | ASAP start Fancy working with a high profile State Gov Department Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.Duties will include: Receive...

About the RoleFor the Group to deliver on its purpose, values and strategic priorities, it's critical that customer focused teams are supported continually develop the knowledge, skills and behaviours required to execute on our regulatory responsibilities and customer expectations when it comes to complaints management.The Customer Complaints Capability...

About the company:Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing, recording, resolving and referring as required Managing escalated complaints...

About the RoleAs the Complaints and Risk Advisor you will have responsibility for the following:Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices. Maintain information technologies and the incident management database, in accordance with...

Take the next step. Be part of something bigger at Suncorp.Executive Manager, Customer Complaints & Advocacy Permanent Full Time Banking, Strategy, Corporate & Professional Services Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a...

What you'll do: Develop and implement Suncorp Bank's customer advocacy approach, enhancing transparency and trust while safeguarding consumer interests.Lead ongoing communication with internal and external stakeholders, following the OCA Communication and Engagement Strategy.Drive continuous improvement initiatives to enhance customer outcomes and streamline...

flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several government agencies. This job will help you learn and gain exposure to various government bodies.Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with prestigious...

HOBAN Recruitment are currently sourcing an experienced Complaints Officer (APS5 Equivalent) to work with our client, an independent statutory agency responsible for supporting Australians with disabilities and their families. Join our team and make a difference in the lives of thousands of Australians. Location: Chermside, QLD Duration: Up to 12 months,...

Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency. Located in Chermside, Brisbane QLD 12 month casual assignment, possibility of an extension, pending business requirementsThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and...

Superior confidence and self-mastery while navigating sensitive and challenging conversations with organisations under investigation is the rule, not the exception. You will rely on your high-level interpersonal, analytical and investigative skills to engage with and gain organisations' cooperation throughout the investigation. A flexible attitude and...

Key Outcomes and AccountabilitiesThe aim of this role is to:Lead the development, implementation, and ongoing review and reporting of QBCC's Risk Management Framework, Governance Framework, Business Continuity Framework and Delegations Framework including making proposals for its continual improvement. Oversee the preparation of timely, accurate and succinct...

The aim of this role is to:Advocate for a data-driven culture and the importance of data governance, influencing the adoption of robust data governance practices across the organisation. Drive data maturity improvements, specifically in the areas of data quality and master data management. Form a highperforming, collaborative, and customerfocused team....