Principal Investigations and Complaints Officer

2 weeks ago

Brisbane, Queensland, Australia Energy and Public Works Full time

Superior confidence and self-mastery while navigating sensitive and challenging conversations with organisations under investigation is the rule, not the exception.

You will rely on your high-level interpersonal, analytical and investigative skills to engage with and gain organisations' cooperation throughout the investigation.

A flexible attitude and resilient disposition will also encourage you to execute and complete investigations to an exceptional standard.

The QGP Compliance Branch and the PIU team is passionate about its work and offers a vibrant, diverse and supportive workplace that rewards performance, nurtures critical thinking, and acknowledges commitment and effort.

Key responsibilities

  • Participate in and provide operational leadership in statewide compliance activities including conducting investigations and referring noncompliance allegations to agencies and regulators to ensure supplier compliance to Queensland Procurement Policy, Ethical Supplier Threshold and Ethical Supplier Mandate. Produce complex and high level investigation reports, evidential briefs and recommendations. Conduct reviews of technical information arising out of serious supplier breaches of the Queensland Procurement Policy, Ethical Supplier Threshold and Ethical Supplier Mandate. Guide and mentor staff in methodical assessment of investigations, audit outcomes, complaints, and detailed analysis of supplier compliance. Manage difficult negotiations with buyers and suppliers on investigation outcomes, audit outcomes, complaints, and referral specifics with the ability to communicate with clear recommendations and actions. Report to management on investigation and team outcomes in accordance with procedures and performance standards adopted by the QGP Compliance Branch to assist in identifying opportunities for team's professional development. Develop and maintain effective relations with key internal and external stakeholders (buyers and suppliers) and provide high level advice to management when identifying and managing difficult and/or potentially contentious issues. Ensure all complaints investigations, information, and data is appropriately managed and recorded. Prepare and coordinate ministerial briefs and presentations.
Applications to remain current for 12 months.

Job Ad Reference:
QLD/510712/23

Closing Date:
Friday, 15 September 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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