Current jobs related to Aps 5 Level Complaints Officer - Brisbane, Queensland - HOBAN Recruitment

  • APS 5 Opportunity

    1 week ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    Exciting Opportunity to Make a DifferenceWe are seeking highly skilled and motivated individuals to join our team as APS 5 and APS 6 Level roles. As a valued member of our organization, you will have the opportunity to contribute to a meaningful cause and develop your skills in a dynamic and rewarding environment.Key BenefitsCompetitive hourly rate ranging...

  • APS 3 Role

    6 days ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    APS 3 and APS 4 Level RolesAre you looking for a career opportunity that offers a sense of purpose and fulfillment? Do you want to contribute to a vital government agency that makes a positive impact in the lives of Australians?HOBAN Recruitment is seeking talented individuals to fill various APS 3 and APS 4 Level roles within our organization. As a...

  • APS 3 Role

    1 week ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    APS 3 and APS 4 Level RolesAre you looking for a career that makes a positive impact in a Federal Government agency? Do you seek a flexible work arrangement with opportunities for professional growth? We have the perfect job opportunity for you.Key BenefitsContribute to making a difference in a vital government agency.Weekly pay cycle.Get paid for the hours...

  • APS 5 Opportunity

    6 days ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    Exciting Opportunity to Make a DifferenceWe are seeking highly skilled and motivated individuals to join our team as APS 5 and APS 6 Level professionals. As a valued member of our organization, you will have the opportunity to contribute to a meaningful cause and develop your skills in a dynamic and rewarding environment.Key ResponsibilitiesWork on a casual...

  • Contracting Officer

    4 days ago

    Brisbane, Queensland, Australia APS Full time

    About the RoleWe are seeking a highly skilled Contracting Officer to join our team in the Commercial Branch of Defence Digital Group (DDG). As an APS 5 Contracting Officer, you will play a critical role in supporting a range of commercial activities across DDG.Key ResponsibilitiesProvide commercial guidance to internal stakeholders on the Commonwealth...

  • Work Health and Safety Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Government Full time

    About the RoleThe Australian Government is seeking a highly skilled and experienced Work Health and Safety (WHS) Officer to join our team as an APS 5. This is a critical role that requires a strong understanding of WHS principles and practices, as well as excellent communication and interpersonal skills.Key ResponsibilitiesProvide strategic WHS advice to...

  • Warehouse Picker

    1 week ago

    Brisbane, Queensland, Australia APS Group Full time

    {"title": "Warehouse Picker Role", "subtitle": "Join our team as a Warehouse Picker at APS Group", "content": "We are seeking a reliable and physically fit individual to join our team as a Warehouse Picker at APS Group. As a Warehouse Picker, you will be responsible for picking and packing orders, operating picking machinery, and maintaining a safe and...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia APS GROUP Full time

    {"About the Role": "At APS Group, we're passionate about delivering exceptional customer service. As a Customer Service Representative, you'll be the face of our company, working closely with clients and contractors to provide a world-class experience.Your key responsibilities will include responding to high-volume inbound calls, resolving customer queries...

  • Strategic Leader

    2 weeks ago

    Brisbane, Queensland, Australia Aged Care Quality And Safety Commission Full time

    About the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced Strategic Leader to join our team as a Complaints Management Specialist. This is an exciting opportunity to lead best practice complaints management and provide direction and guidance to Complaints Officers to identify and respond appropriately to risk.Key...

  • Warehouse Operations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia APS Group Full time

    About the Role:We are currently hiring experienced LF Forklift Drivers to contribute to our efficient and dynamic warehouse operations at APS Group.If you are looking for a rewarding career opportunity in a fast-paced environment, this is the perfect role for you.Duties:Operating a Counterbalance Forklift to ensure safe and efficient material handling....

  • Strategic Leader

    2 weeks ago

    Brisbane, Queensland, Australia Aged Care Quality and Safety Commission Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Strategic Leader - Complaints Management. This is an exciting opportunity to lead our Complaints team and drive strategic priorities, build organisational capacity, and support staff to navigate complex matters and deliver agreed outcomes.Key ResponsibilitiesLead...

  • Strategic Leader

    2 weeks ago

    Brisbane, Queensland, Australia Aged Care Quality And Safety Commission Full time

    About the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to lead our Complaints Management team. As a Strategic Leader, you will be responsible for driving best practice complaints management and providing direction and guidance to Complaints Officers to identify and respond appropriately to risk.Key...

  • AP Team Leader

    4 days ago

    Brisbane, Queensland, Australia Allan Hall Business Advisors Full time

    Lead a Dynamic Team in Accounts PayableAs an experienced leader, you will have the opportunity to manage a team of 6 AP Officers across multiple locations, ensuring seamless high-volume accounts payable operations.Key Responsibilities:Oversee the implementation and maintenance of an expense management tool.Manage supplier onboarding, payment processing, and...

  • Complaints Management Team Lead

    4 days ago

    Brisbane, Queensland, Australia Cover More Group Full time

    About the Role:The IDR Team Leader plays a pivotal role in leading the complaints management function, combining hands-on execution with team leadership. This position ensures complaints are handled efficiently, within regulatory timelines, and with a focus on resolving systemic issues.Key Responsibilities:Develop and execute a complaints management...

  • Complaints Management Team Lead

    1 day ago

    Brisbane, Queensland, Australia Cover More Group Full time

    About the Role:The IDR Team Leader plays a pivotal role in leading the complaints management function, combining hands-on execution with team leadership. This position ensures complaints are handled efficiently, within regulatory timelines, and with a focus on resolving systemic issues.Key Responsibilities:Develop and execute a complaints management...

  • AP Team Leader

    1 week ago

    Brisbane, Queensland, Australia Allan Hall Business Advisors Full time

    AP Team Leader Job Description **About the Role** We are seeking an experienced AP Team Leader to lead our dynamic team in South Brisbane, QLD. As an Accounts Payable Team Leader, you will be responsible for managing a team of 6 AP Officers across multiple locations, ensuring seamless high-volume accounts payable operations. **Key Responsibilities** *...

  • AP Team Leader

    6 days ago

    Brisbane, Queensland, Australia Allan Hall Business Advisors Full time

    AP Team Leader Job Description **About the Role** We are seeking an experienced AP Team Leader to lead our dynamic team in South Brisbane, QLD. As an Accounts Payable Team Leader, you will be responsible for managing a team of 6 AP Officers across multiple locations, ensuring seamless high-volume accounts payable operations. **Key Responsibilities** *...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia APS Group Full time

    {"About the Role": "At APS Group, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients and contractors.With a passion for customer service excellence, you'll work closely with our experienced and dedicated recruiters to...

  • Strategic Leader, Complaints Management

    2 weeks ago

    Brisbane, Queensland, Australia Aged Care Quality And Safety Commission Full time

    About the RoleThe Aged Care Quality and Safety Commission is seeking a highly skilled and experienced professional to lead our Complaints Management team. As a key member of our organization, you will be responsible for driving strategic priorities, building organizational capacity, and supporting staff to navigate complex matters and deliver agreed...

  • Senior Accounts Payable Officer

    4 days ago

    Brisbane, Queensland, Australia C3Talent Full time

    About the RoleWe are seeking an experienced Senior Accounts Payable Officer to join our team in Brisbane's Southside. As a key member of our AP team, you will be responsible for providing end-to-end AP support, mentoring team members, and optimizing processes, systems, and reporting.Key ResponsibilitiesManage supplier payments, including EFT, BPAY, and...

Aps 5 Level Complaints Officer

3 months ago

Brisbane, Queensland, Australia HOBAN Recruitment Full time
Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency.

  • Located in Chermside, Brisbane QLD
  • 12 month casual assignment, possibility of an extension, pending business requirements


The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints.

Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner


The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, NDIA Board, Independent Advisory Council and oversight bodies.


About the role

  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

About you

  • Exceptional customer service
  • High resolution and deescalating skills
  • Previous experience working closely with internal and external stakeholders
  • Relevant experience within Health Sector and/or working with people with disability
  • Exceptional communication and teamwork skills
  • Has understanding and empathy towards people with a disability
  • Must be an **Australian Citizen