Complaints and Risk Advisor, Integrity

2 weeks ago

Brisbane, Queensland, Australia Education Full time
About the Role
As the Complaints and Risk Advisor you will have responsibility for the following:

  • Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices.
  • Maintain information technologies and the incident management database, in accordance with best practice and in compliance with relevant Acts and Regulations and departmental policies.
  • Maintain effective complaints management practices, including prioritising correspondence, responding to outstanding queries and requests for information, and being first point of contact for incoming complaints.
  • Ensure high quality complaints management through effective liaison with Principals, Regions, Regional Offices, Schools, Human Resources Business Partners, senior departmental management, other government agencies, and complainants.
  • Maintain a high level of accuracy in all correspondence and administrative documents, in preparation and delivery of the unit's interactions with the Queensland Police Service, Crime and Corruption Commission, Queensland College of Teachers and other internal business units to ensure that the delivery of advice is correct.
  • Contribute to the development of plans and key performance indicators by working as part of a team to ensure that performance is measured and monitored to achieve improved outcomes with regard to case and file management, risk management, and suspension.
  • Monitor progress and report to the Manager on various projects, undertake investigation, research and analysis of sensitive and confidential matters relating to complaints management tasks, suspensions and risk management.
  • Assist the Manager, Intake and Assessment team, and the Director, Integrity and Assessment Unit in delivering the unit's corporate reporting requirements, including performance monitoring reports, ministerial and parliamentary briefs and other reporting requirements.
  • Conduct inhouse training on the following areas: database use, administration required for cases and files, undertake assessment and preparation of Student Protection referrals and Code of Conduct Breach and Investigative documentation.

How to Apply:

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
  • Attach a 1page written statement in response to the attached role description.


Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Advisor (Revenue Protection)

    2 weeks ago

    Brisbane, Queensland, Australia Transport and Main Roads Full time

    Accountabilities include: Assist in the development and delivery of Revenue Protection projects such as Annual Planning, Working for Queensland (WFQ), People Pulse and Business Improvement projects. Develop plans to manage and monitor project outcomes, using effective strategies to manage scope, risks, and issues to deliver tasks to required timeframes....

  • Ao7 Principal Risk Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Public Sector People Full time

    6 days ago Be among the first 25 applicants High Profile Government Department | Multiple locations across QLDASAP START | Attractive pay rates from $79.94 p/h + Super (PAYG)WFH 2 days a week High Profile Government Department | Multiple locations across QLDASAP START | Attractive pay rates from $79.94 p/h + Super (PAYG)WFH 2 days a weekPublic Sector People...

  • Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full time

    The Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships will support you to build a challenging and rewarding career while maintaining a healthy work and life balance. The department is committed to providing employees with access to a flexible work environment and welcomes the opportunity to discuss these...

  • Manager, Ethics, Standards and Complaints

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people.We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of...

  • Complaints Intake and Triage Officer

    2 weeks ago

    Brisbane, Queensland, Australia Public Sector People Full time

    Initial 3-month contract | ASAP start Fancy working with a high profile State Gov Department Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.Duties will include: Receive...

  • Risk Advisor

    2 weeks ago

    Brisbane, Queensland, Australia CW Recruitment Full time

    Company Overview: My client are committed to protecting their clients' financial interests and well-being. With a focus on personalized service and comprehensive coverage, they strive to deliver peace of mind to individuals, families and businesses.Position Overview: They are seeking a highly motivated and knowledgeable Risk Advisor specializing in Personal...

  • Complaints Governance and Improvement Manager

    2 weeks ago

    Brisbane, Queensland, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full time

    Key responsibilities of the role Effectively lead and manage operation of the department's complaints and related policies, procedures and reporting to create consistent management across the department including escalation processes. Provide strategic and operational advice on technical and policy matters to departmental staff, including senior management,...

  • Advisor, Risk

    2 weeks ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    What you'll do: Provide strategic risk advice and insights to drive operational excellence, including leading the development of risk assessments and due diligence requirements for change initiatives and projects.Facilitate comprehensive risk assessments on an annual, quarterly, and dynamic basis to ensure proactive risk management.Collaborate directly with...

  • Risk and Compliance Advisor

    2 weeks ago

    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    Partnering with this leader in the not-for-profit and community services sector, I have an exciting opportunity for a Risk and Compliance Advisor to assist in the management and coordination of the organisation's Risk and Compliance management process.As the Risk and Compliance Advisor, you will play a critical role in minimising and / or mitigating risks...

  • Risk Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Sharp & Carter Full time

    Flexible working Prominent not for profit organisation with planned growth into 202 Genuine development opportunitiesOur client is a purpose driven, not-for-profit organisation with a presence in Queensland, NSW, and Victoria. Their corporate head office is in Brisbane, and they place a strong emphasis on having a positive impact on peoples lives, through...

  • Principal Assurance and Risk Advisor

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Advisor, Risk

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Join our dynamic team as an Advisor in Risk & Compliance and embark on a journey to shape the future of Home Lending. We are seeking a proactive individual who is passionate about driving better business decisions through insightful risk advice and support. In this role, you will be at the forefront of risk management, providing invaluable insights to the...

  • Advisor - Risk

    2 weeks ago

    Brisbane, Queensland, Australia GHD Full time

    At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization.Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability.Together, we'll help create a future for generations...

  • Advisor Governance and Risk

    2 weeks ago

    Brisbane, Queensland, Australia Rio Tinto Full time

    Advisor Closure Governance & Risk Be part of a group that is safety drive and values inclusive Join or global leading business offering outstanding personal development 24Month Fixed Term Contract based in Perth or BrisbaneAbout the roleFinding better ways to provide the materials the world needs.We are looking for an Advisor Closure Governance & Risk to...

  • Racing Integrity Commissioner

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Racing Integrity Commission Full time

    The Commissioner is responsible for: Establishing strategic systems and processes and to manage multiple issues and make decisions impacting on the racing industry and regional Queensland communities against a regulatory framework. Developing a forward plan to ensure strategic decisionmaking is integrated with broader government objectives. Managing the...

  • Complaints Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Corrective Services Full time

    In this role you will: Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. Assist in the preparation of ministerial and other executive...

  • Senior Risk Advisor

    2 weeks ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Advisor, Risk

    2 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Join our dynamic team as an Advisor in Risk & Compliance and embark on a journey to shape the future of Home Lending. We are seeking a proactive individual who is passionate about driving better business decisions through insightful risk advice and support. In this role, you will be at the forefront of risk management, providing invaluable insights to the...

  • Capability Partner Customer Complaints

    2 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleFor the Group to deliver on its purpose, values and strategic priorities, it's critical that customer focused teams are supported continually develop the knowledge, skills and behaviours required to execute on our regulatory responsibilities and customer expectations when it comes to complaints management.The Customer Complaints Capability...

  • Risk & Compliance Advisor

    2 weeks ago

    Brisbane, Queensland, Australia CleanCo Queensland Full time

    About Us:CleanCo is playing a lead role in Queensland's renewable energy transformation.We have set ourselves a goal to own, operate or support 5GW of new renewable energy and 5GW of firming and storage capacity by 2030. To meet these goals, we have developed a pipeline of energy projects that CleanCo will own and operate, supporting jobs and economic growth...