Manager, Complaints Handling Improvement Centre

Your opportunity:As Manager - Complaints Handling Improvement Centre (CHIC), you will play a key role in establishing and leading a team focused on improvement complaints handling process and contribute to the staged implementation of the Queensland Complaints Clearinghouse. This is an opportunity for a person with experience in complaints management and...

Key responsibilities of the role Effectively lead and manage operation of the department's complaints and related policies, procedures and reporting to create consistent management across the department including escalation processes. Provide strategic and operational advice on technical and policy matters to departmental staff, including senior management,...

HOBAN Recruitment are currently sourcing an experienced Complaints Officer (APS5 Equivalent) to work with our client, an independent statutory agency responsible for supporting Australians with disabilities and their families. Join our team and make a difference in the lives of thousands of Australians. Location: Chermside, QLD Duration: Up to 12 months,...

Who are u&u?About the role:This role is a temporary contract for 6 months however, there is the opportunity for the role to be extended or become permanent.You will have proven experience providing exceptional customer service both over the phone and through written correspondence in a banking or insurance business.Your key duties will include:Investigating...

The Contact Centre Administrator is responsible for being the first point of contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner.This includes: Provision of high quality inbound and outbound client contact to existing client base, with a key...

Receive, assess, coordinate, and investigate complaints related to potential corrupt conduct and public disclosures within the Department of Health. This is a 12-month fixed-term position based in Brisbane CBD, offering a Flexible Full-time schedule for a healthier work-life balance.Key Responsibilities:Receive, assess, coordinate, and investigate...

Our client is a well-established organisation and a market leader in their field that offers an excellent work culture and genuine opportunities for professional development.The Role:The role will be based in a call centre and you will be responsible for providing assistance and support to customers over the phone. You will handle customer inquiries,...

Job description:Brisbane based Federal Government team are currently seeking an experienced Team Leader to commence from 11th April 2023.Customer Contact Officers are responsible for providing an accessible, efficient, consistent and user orientated experience in accordance with guidelines and procedures. The Team also plays an important role in identifying...

Job description: Join the team at a Government agency that works to deliver nationally consistent, responsive and effective regulation of service providers. These Brisbane based opportunities are initially for a 6 month period with view to extension, commencing from early February.The OrganisationThis Government body works with people with disability,...

Job description: Brisbane based Federal Government team are currently seeking a number of Customer Service Officers to commence from 11th April 2023. Fulltime and Flexible/ part time options are available for 4-5 hours per day between the hours of 9am - 7pm - choose the shifts that suit youCustomer Contact Officers are responsible for providing an...

In this role you will: Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. Assist in the preparation of ministerial and other executive...

About the roleStrategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

About the Opportunity This role is responsible for ensuring our fulfilment (Ticketing) support is operating at maximum efficiency. This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment and Process Improvement. You will collaborate with Product Support leaders to ensure both technical solutions and offshore...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Team Leader Contact CentreLocation: Brisbane, AustraliaDate Posted: Mar 30, 2023DescriptionThe Team Leader, Contact Centre is responsible for providing all first point of contact for Apex's superannuation and redundancy trust clients.This includes: To ensure effective service outcomes are achieved through client interaction and administration processes which...

What you will do Improve customer satisfaction and response times Identify and implement process improvements Add real value by developing this combined team. Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.What experience you need 5+ years' experience leading operational service teams...

Here at the QBCC we've been hard at work cultivating change and progress across our entire organisation to ensure we're a cohesive and responsive business. To do this, we need collaborative, innovate and versatile people.We pride ourselves on having an inclusive and progressive culture here at QBCC. The industry we service combined with the growth of...

What you will do Improve customer satisfaction and response times Identify and implement process improvements Add real value by developing this combined team. Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency. What experience you need 5+ years' experience leading...

Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency. Located in Chermside, Brisbane QLD 12 month casual assignment, possibility of an extension, pending business requirementsThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and...

Initial 3-month contract | ASAP start Fancy working with a high profile State Gov Department Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.Duties will include: Receive...