Complaints Officer

Due to overwhelming demand across the public sector for Complaints Officers, we are seeking expressions of interest from candidates looking to work within a Federal Government department assisting with incoming complaints and incidents.We are looking for candidates with the following experience:Experience in a high volume complaints environment or very...

About the company:Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experiencedComplaints Officer to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing,...

About the company:Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months.About the role: Managing complaints coming into the agency Assessing, recording, resolving and referring as required Managing escalated complaints...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

Initial 3-month contract | ASAP start Fancy working with a high profile State Gov Department Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.Duties will include: Receive...

AO5 Policy and Complaints Coordination Officer ASAP start – 31/01/2025 $62.67 per hour + Superannuation (agency contractor) Office is in Northside Brisbane Full time work 36.25 hours a weekThe Role: As the Policy and Complaints Coordination Officer, you will work with the organisation to coordinate the review, quality assurance and development of...

flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several government agencies. This job will help you learn and gain exposure to various government bodies.Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with prestigious...

Your contributionUsing your understanding and experience in policy development, you will:coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions- coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners across...

Hoban Recruitment are current sourcing an experienced Complaints Officer for our client, who is a federal government agency. Located in Chermside, Brisbane QLD 12 month casual assignment, possibility of an extension, pending business requirementsThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and...

High Profile Government Department 2 YEAR CONTRACT Multiple locations Rewarding & lucrative rates on offer One of Australia's Federal Government Agency is looking to engage several Complaints & Reportable Officers to join their team, assessing and monitoring complaints and manage reportable incidents and other regulatory intelligence. The successful...

Who are u&u?About the role:This role is a temporary contract for 6 months however, there is the opportunity for the role to be extended or become permanent.You will have proven experience providing exceptional customer service both over the phone and through written correspondence in a banking or insurance business.Your key duties will include:Investigating...

Job description: Join the team at a Government agency that works to deliver nationally consistent, responsive and effective regulation of service providers. These Brisbane based opportunities are initially for a 6 month period with view to extension, commencing from early February.The OrganisationThis Government body works with people with disability,...

Receive, assess, coordinate, and investigate complaints related to potential corrupt conduct and public disclosures within the Department of Health. This is a 12-month fixed-term position based in Brisbane CBD, offering a Flexible Full-time schedule for a healthier work-life balance.Key Responsibilities:Receive, assess, coordinate, and investigate...

Superior confidence and self-mastery while navigating sensitive and challenging conversations with organisations under investigation is the rule, not the exception. You will rely on your high-level interpersonal, analytical and investigative skills to engage with and gain organisations' cooperation throughout the investigation. A flexible attitude and...

About the RoleAs the Complaints and Risk Advisor you will have responsibility for the following:Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices. Maintain information technologies and the incident management database, in accordance with...

About the roleStrategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

What you will do Improve customer satisfaction and response times Identify and implement process improvements Add real value by developing this combined team. Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.What experience you need 5+ years' experience leading operational service teams...

What you will do Improve customer satisfaction and response times Identify and implement process improvements Add real value by developing this combined team. Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency. What experience you need 5+ years' experience leading...