Aps5 Complaints Officer

2 weeks ago


Brisbane, Queensland, Australia Chandler Macleod Full time

About the company:


Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months.


About the role:

  • Managing complaints coming into the agency
  • Assessing, recording, resolving and referring as required
  • Managing escalated complaints and working to strict deadlines
  • Drafting and sending high quality written correspondence
  • Coordinating correspondence, briefing and reporting functions

About you:

  • You will have previous experience of responding to complaints both over the phone and written
  • You will have extensive experience of dealing with escalations and associated investigations
  • You will have strong communication skills both over the phone and written
  • You will have high attention to detail

Benefits:

  • ASAP start (pending Federal Police Clearance)
  • 12month temporary assignment


Full time hours
  • Monday to Friday 7.5 hours per day
  • Brisbane innernorth side location
- $55.24 per hour + super
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