Experience Coordinator

1 week ago

Sydney, New South Wales, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.


We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:


As the Experience Coordinator, you'll be responsible for the end-to-end occupant experience within the Canberra corporate location of our client - Australia's largest telecommunications company.

You'll be the key point of contact for our client, regarding any workplace activities at the site level. Oversee the day-to-day service delivery ensuring compliance to SOP's, delivery guides and SLA's. Ensure the workplace experience for all staff and guests is a welcoming and memorable one

An Overview of the role:

Oversee the maintenance and operations of vendors for soft services

Support the development and implementation of strategic and operational business plans for facilities and driving effective financial management

Daily management of work orders using JLL in-house management system

Assist in budgeting, invoice approval and monthly financial reporting

Go-to onsite contact for facilities and property queries

Ensure maintenance requests are actioned within specified timeframes

Coordinate conference room booking and prepare conference rooms for meetings

Oversee catering for special events as required

Uphold site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy

Monitor onsite health, safety and risk management

Sounds like you? This is what we are looking for:
Property/facilities, client services or hospitality experience would be advantageous

Commitment to exceptional service delivery

Creative and innovative thinker

Exceptional communication and customer service skills

Time management and organisational skills

Able to work independently

What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.


As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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