Learner Experience Coordinators

1 week ago

Sydney, New South Wales, Australia BT People Full time

3 x Learner Experience Coordinators
1 x Learning Information Administrator
(Please state which role you're applying for).
May start daily rate contract for 6 months with potential extensions.
Hybrid 2 days per week onsite at Petersham with 3 days WFH.
These days are early start, early finish approximately 7am-2pm

3 x Learner Experience Coordinators
Primarily customer (learner) facing roles, they will deal with learning enquiries from across the Transport cluster via various systems and need to be great with people – good verbal and written communication is required.
There is a face-to-face learner support component of meeting and greeting learners at Transport Training Centre in Petersham each morning.
Key accountabilities

  • Accountable to provide accurate and detailed information to learners who are participating in accredited programs, including assisting their enrolment and registration into Student Management and Transport Learning Systems.
  • Manage effective enrolments into both Accredited and non-accredited learning programs either assisting learners through a self-enrolment process or managing programs that require direct bulk enrolment
  • Communicate with learners demonstrating a willingness to assist and a commitment to providing high quality service.
  • Support the Manager, Learner Experience by participating in regular quality and compliance assessments, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing, continuous improvement, and skill and capability development

1 x Learning Information Administrator
The role provides an extensive range of administrative services to support Learner based administration and draws from the L&D branch knowledge to support the various programs of work while supporting the delivery of business operations. The role is essential in ensuring all learning records are updated per the branch's obligations as a Registered Training Organisation (RTO).

Key accountabilities

  • Maintain multiple learning systems ensuring compliance with regulatory and legislative requirements.
  • Ensure all learning records in the appropriate Student Management Systems are accurately finalised to ensure our obligations are met as a Registered Training Organisation (RTO).
  • Escalate and redirect learning records compliance issues as required.
  • Respond to and resolve complex request for learning records and ensure the provision of accurate information.
  • Collect, analyse, process, and prepare distribution reports that enable the RTO to process funding according to the Agency policies.

The role requires security and criminal clearance prior to appointment.

Only shortlisted applicants will be contacted; appreciate your understanding.

Our client is ready to interview immediately.
Apply now using the links below.

Your CV will not be presented to any clients without your written approval to do so.

BT People is an IT/ERP recruitment agency specialised in systems led business transformation projects. Find out more at

Yann Guillaume
Director
Talent Acquisition & Services

BT People is an APSCo Certified recruitment organisation.

Follow us on LinkedIn for all career opportunities and news updates on

#SCR-yann-guillaume

BulletPoints:

  • May start daily rate contract for 6 months with potential extensions.
  • Hybrid 2 days per week onsite at Petersham with 3 days WFH.
  • These days are early start, early finish approximately 7am-2pm

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