Customer Experience Coordinator

1 week ago

Sydney, New South Wales, Australia Wollondilly Shire Council Full time

Reference Number: S
Closing Date:
Employment Type: Permanent Full Time

Customer Experience Coordinator

  • Central Picton location
  • Permanent Full-Time, 35 hours per week
  • Flexible and hybrid working arrangements
  • Salary negotiable dependent on skills and experience

Do you have a passion for great customer experience and have the skills and drive to lead and inspire customer experience transformation and uplift within a local government context?

About Council

Wollondilly Shire Council covers a Local Government Area of approximately 2,560km2 of pristine bushland, crystal clear waterways and unique towns and villages that are home to close-knit communities. We are experiencing a time of significant growth and require suitably qualified and experienced professionals to go on this exciting journey with us.

In addition to the positive and supportive work culture, there are a number of benefits and opportunities available to our employees including:

  • Health and Wellbeing programs
  • Ongoing learning and development opportunities
  • Employee Reward and Recognition Programs
  • Educational Assistance Program
  • Staff Social activities

About the Role

Wollondilly Shire Council is firmly committed to ensuring we provide the best possible experience for our customers so we have developed an organisation-wide multi-year Customer Experience Enhancement Program (CEEP) as a roadmap for change. The goal is to be the best Council in Australia in the eyes of our community. The Customer Experience Coordinator will work across the whole organisation as a change-agent who can lead the journey, inspire change and deliver outcomes through implementation of the CEEP.

Come join us, and let's make Wollondilly an even better place, together

The successful applicant will need to demonstrate their competency for the position by meeting the following essential criteria:

  • Tertiary degree qualifications in a relevant field (e.g. business, administration, marketing, communications) and/or extensive experience in customer service leadership.
  • Proven experience leading strategic approaches to customer service delivery and successfully driving customer-centric transformation initiatives.
  • Proven experience and knowledge of digital customer service delivery platforms, CRM systems and other technology solutions to enhance customer interactions and services.
  • Ability to presents with credibility and to engage varied audiences so as to inspire customer focused culture and outcomes.
  • Ability to lead cross-functional working groups, meetings, workshops and other collaborative processes.
  • Ability to analyse successes and failures in the organisation for insights to inform improvements, new ideas and approaches.

Further Information: Peter Wright, Manager Engagement and Performance,

Closing Date: 5:00pm, Monday, 17 June 2024.

Apply Now and let's make Wollondilly an even better place, together.

To be considered for this position, candidates must apply via Council's website, Wollondilly Employment Opportunities and answer the position specific selection criteria as listed in this advertisement.

Those not addressing the selection criteria will not be considered.

Preferred applicants may be required to undertake a pre-placement medical. This includes drug and alcohol screening. The preferred applicant may also be required to undertake Police Background, Credential and Bankruptcy Checks.

In accordance with the Local Government (State) Award 2023 all positions are engaged Monday to Sunday except as otherwise provided.

Wollondilly Shire Council is committed to workplace diversity.

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Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.

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