Administration Officer

2 weeks ago

Townsville, Queensland, Australia selectability Full time

About us

selectability is a not-for-profit charity committed to improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We provide and coordinate NDIS supports, offer clinical services and deliver government funded mental wellbeing, carer and youth support programs.

We are one of the largest providers of mental health services across our diverse footprint – extending from Cairns to Rockhampton and Palm Island to Mount Isa ... and growing.

Our focus is always the individual and their goals and aspirations.

Our values

At selectability our values define what we stand for and how we work.

We value:

Commitment... Consumers, their goals and their rights are everything

Accountability... We take responsibility for our actions

Compassion... We understand and care deeply about our consumers

Respect... We acknowledge that everyone is different and promote equal human rights

Integrity... We do the right thing even when no one is looking

Innovation... We believe that every day is an opportunity to improve

Positivity... We engender courage and passion for a better future

About the role

As an Administration Officer working in the Carer Gateway program reporting to the Carer Coordinator, you will assist in the delivery of the program. The Administration Officer will be responsible for guiding carers through the intake process with empathy and professionalism, ensuring they understand and can access the full range of services selectability provide. While meeting monthly KPIs you will also complete carer registration assessments and planning activities, ensuring that each carer receives the personalised support they need. This is a block funded full time fixed term position.

This role will have a significant focus on facilitating care star conversations, managing intakes, registrations, and other administrative tasks essential to the smooth delivery of the program.

If you are passionate for helping others, have excellent communication skills and the ability to manage multiple tasks efficiently, we invite you to apply.

Main duties:

This varied role reports directly to the Carer Coordinator and is responsible for:

  • contributing to the development, implementation and review of policies, procedures, and associated schedules
  • supporting the development, review and updating of internal documents ensuring they use consistent language, terminology, and references
  • supporting the development and adherence to document control processes
  • supporting the development of initiatives to maintain a workplace of continuous improvement

About you

To be successful in this role you must:

  • have a positive attitude
  • have an understanding and experience in community mental health
  • possess clear and effective communication skills
  • demonstrate computer literacy and accuracy in record management
  • experience working in a team environment
  • exhibit an ability to problem solve
  • be able to follow policies and procedures at all times
  • be able to work with culturally and linguistically diverse communities and individuals
  • exhibit dedication and reliability to their work

You will also need:

  • a current minimum P1 "C" class Queensland driver's licence
  • a currently registered, roadworthy, and fully comprehensive insured vehicle
  • a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencement)
  • a current yellow card exemption or a NDIS Worker Screening Clearance (or the ability to obtain prior to commencement)
  • NDIS Worker Orientation Module 'Quality, Safety & You' completion certificate (visit to access this free module). at completion of the course, you will be provided with a certificate of completion which you can forward to

About the offer

This is a full-time fixed term contract until 30 June 2025 (dependent on funding)

We offer a range of benefits including:

  • $ 32.21 to $ 35.14 plus super
  • up to $15,900 FBT salary packaging benefits
  • 50% discounted training via our RTO
  • flexible working arrangements
  • career pathways and opportunities for development
  • employee assistance program offering confidential counselling support for employees

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.

if you would like more information, please contact Skye Davidson on or

Don't delay....applications will close as soon as we find the right person

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